Manager

Jimmy John's; De Pere, Northern (WI, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Jimmy John's in De Pere, Wisconsin is seeking America's #1 Managers to lead a fast-paced, freaky fast operation. As a Store Manager you will coach crew members, ensure Brand standards, and deliver a friendly guest experience while driving daily goals.

You will set shift goals, assign tasks, monitor cash handling, and maintain a safe, clean work environment, partnering with teams to grow the brand and staff development.

Qualifications

• Fluent in English is required.
• Restaurant, retail, or supervisory experience is required.
• Math and writing skills are required.
• Basic computer skills are required.
• Minimum age is 18 where applicable.
• High school diploma or equivalent is preferred.

Responsibilities

• Coaching Crew Members throughout shifts to execute Brand standards and deliver a friendly guest experience.
• Support a respectful team environment and communicate shift priorities, goals and results.
• Provide coaching and feedback to crew members.
• Create and maintain a guest-first culture and resolve guest issues while ensuring brand standards.
• Drive sales and ensure restaurant standards and marketing initiatives are executed.

Skills

Fluent in English

Restaurant supervision experience

Math and writing skills

Basic computer skills

At least 18 years of age

Education

High School diploma or equivalent, preferred

Job description

America's #1 Sandwich Shop is seeking America's #1 Managers!Strong work ethic, awesome attitude, and willingness to go above and beyond for customers and employees are a must! Jimmy John's managers are the first ones to arrive and the last ones to leave. We roll up our sleeves and work hard next to our staff. We have fun working together in a freaky fast environment and need others like us to help grow the brand! Managers are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver agreat and friendly guest experience. They set goals, provide job assignments,and motivate others, celebrating successes and providing timely feedback.

Responsibilities

Team Environment

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies

Great Focus

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Training Introduction

At Jimmy John’s, we use a blended training approach to buildthe knowledge and skills for you to be successful in your role. We use Managersand instore trainers, called Brand Ambassadors, to provide you hip-to-hip training on how to perform each task at a JJ’s and we also use FAST TRACK,which is our Learning Management System (LMS) that provides you e-learningcourses, job aids and other operational tools to reference, on your pathway to becoming a JJ ROCKSTAR. Blending hands by learning with computer-based instruction gets you ready to rock your first 30 days at JJ’s.

Company Introduction

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house‑made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!