Management Trainee - GSCO

Lupin; Indiana (PA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a highly motivated Demand Planning and Customer Service Specialist to enhance operational efficiency within their institutional business. This role focuses on managing demand forecasting, customer service support, and strategic initiatives aimed at growth. The ideal candidate will possess a Master’s degree in Supply Chain Management or Business Administration and have a strong background in demand planning and customer service. If you thrive in a fast-paced environment and are passionate about driving customer satisfaction and operational improvements, this is the perfect opportunity for you.

Qualifications

• 2+ years of experience in demand planning or supply chain operations.
• Strong analytical skills with expertise in forecasting methodologies.

Responsibilities

• Manage demand planning and forecasting activities for the institutional business.
• Collaborate with teams to improve demand-supply alignment and inventory management.

Skills

Demand Planning

Customer Service

Forecasting Methodologies

Analytical Skills

Stakeholder Management

Problem-Solving

Data Management

Education

Master’s degree in Supply Chain Management

Master’s degree in Business Administration

Tools

Excel

SAP

ERP Systems

Job description

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Management Trainee - GSCO

Date: May 10, 2025

Company: Lupin

Long Description

Job Title: Demand Planning and Customer Service Specialist – Institutional Business
Location: Airoli, Mumbai
Job Summary: We are seeking a highly motivated and detail-oriented professional to manage front-end demand planning and customer service activities for our institutional business. The role involves supporting customer focus and growth projects, contributing to our SBU system improvements, and assisting in strategic initiatives related to growth markets. Additionally, the candidate will be responsible for maintaining MIS for the entire SBU with a strong focus on OTIF, forecast accuracy, and forecast bias.
Key Responsibilities:

1. Demand Planning & Customer Service:

a. Manage front-end demand planning and forecasting activities for the institutional business
b. Ensure timely and accurate customer service support, addressing inquiries, order management, and issue resolution.
c. Collaborate with cross-functional teams to improve demand-supply alignment and inventory management.

2. Customer Focus & Growth Projects:

a. Support initiatives aimed at enhancing customer satisfaction and growth within SBU
b. Work closely with stakeholders to drive customer-centric strategies and optimize service levels.

3. System Improvement & Customization:

a. Assist in system improvement projects to enhance operational efficiency in the entire business.
b. Support customization projects that align with business requirements and customer needs.

4. Strategic Growth Market Projects:

a. Contribute to strategic initiatives that drive expansion in key growth markets.
b. Collaborate with internal teams to develop and implement business strategies.

5. MIS & Performance Metrics Management:

a. Maintain comprehensive MIS for the entire SBU operations.
b. Track and analyze key performance indicators such as OTIF, forecast accuracy, and forecast bias.
c. Provide actionable insights to improve forecasting and supply chain efficiency.

Qualifications & Skills:

a. Master’s degree in Supply Chain Management, Business Administration, or a related field.
b. 2+ years of experience in demand planning, customer service, or supply chain operations.
c. Strong analytical and problem-solving skills with expertise in forecasting methodologies.
d. Proficiency in data management and reporting tools (Excel, SAP, or other ERP systems).
e. Excellent communication and stakeholder management abilities.
f. Ability to work in a fast-paced, dynamic environment with a proactive approach.

Preferred Experience:

a. Experience in the pharmaceutical industry
b. Experience in demand planning/supply planning
c. Exposure to strategic growth projects and system improvement initiatives.