Management Trainee: Fast-Track Store Leader

Express Oil Change & Tire Engineers; Wilmington (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Express Oil Change & Tire Engineers in Wilmington, NC is seeking a Manager in Training. This hands-on program trains you in all aspects of the store and company while you learn to lead a team and grow into a key leadership role.

You will coach teammates, manage customer service, schedule appointments, and ensure performance to our standards. The program blends customer care with business operations, offering real responsibility and advancement opportunities.

Qualifications

• High level of motivation with hands-on management skills.
• Top-notch customer service skills with a desire to build long term trust and relationships with our customers.
• Effective communication and interpersonal skills.
• Automotive experience helpful but not required.

Responsibilities

• Consistently creating results for customers, teammates and the company.
• Responsible for ensuring the customers are greeted courteously and receive a high level of customer service.
• Scheduling service appointments and answering questions in person and on the telephone.
• Consulting customers on their service needs and keeping customers updated on the progress of their vehicles.
• Providing the customer with a positive experience.
• Ensuring our company's high level of expectations are met, maintained, and exceeded.
• Involvement in every aspect of the store operation.
• Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers.
• Ability to step in when necessary to take on additional duties.

Skills

Leadership

Customer service

Communication

Time management

Job description

Express Oil Change & Tire Engineers in Wilmington, NC is seeking a Manager in Training. This hands-on program trains you in all aspects of the store and company while you learn to lead a team and grow into a key leadership role.

You will coach teammates, manage customer service, schedule appointments, and ensure performance to our standards. The program blends customer care with business operations, offering real responsibility and advancement opportunities.