Management Trainee - Call Center Manager track

Sears; Lake Mary (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Sears is seeking a Management Trainee for their Call Center Manager track. This twelve-month training program is designed to develop competencies in various business areas within Home Improvement. Candidates will engage in diverse responsibilities, honing leadership skills in analytics, communication, and project management while preparing for a salaried manager role.

Qualifications

• Enrolled in a partnered university or college.
• Ability to communicate clearly with team and management.
• Champion change and display energy for new opportunities.

Responsibilities

• Drive a culture of analytics to identify problems and recommend solutions.
• Interact to learn effective customer satisfaction strategies.
• Support business strategy through communication and presentations.

Skills

Project Management

Organizational Skills

Time Management

Communication

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Management Trainee - Call Center Manager track

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada, and the home of Shop Your Way, a social shopping experience where members can earn points and receive benefits across various formats through ShopYourWay.com. Sears is a leading home appliance retailer, as well as a leader in tools, lawn and garden, fitness equipment, and automotive repair and maintenance.

The Management Trainee partners with the leadership team to complete a twelve-month training program focused on a specific track, into which the candidate will be hired. This position is designed to learn all aspects of the Home Improvement business within the chosen track during the program.

Upon completion, the trainee must demonstrate leadership competencies required for each track. Tracks include areas such as Sales, Production, Call Center Operations, Business Analytics, or HVAC (Heating, Ventilation, and Air Conditioning). The goal is for the individual to demonstrate proficiency in all job assignments and be prepared to assume a salaried manager role at the end of the program.

Job Duties/Responsibilities:

• Drive a culture of analytics and sound decision-making to identify key problems and recommend solutions to leadership.
• Leverage available resources and tools to create a seamless home improvement experience.
• Interact with various levels within the district, call center, or corporate to learn and demonstrate effective customer satisfaction strategies and inspire others.
• Gather and analyze data systematically; probe for deeper understanding and generate multiple solutions.
• Support business strategy through effective communication, presentations, and discussions that promote understanding and commitment.
• Develop insights into people and organizational dynamics to improve business results and employee engagement.
• Complete all program requirements, including passing knowledge-based tests and manager evaluations.
• Live the SHC Cultural Beliefs daily, focusing on key results.

Job Requirements:

• Enrolled in a partnered university or college.
• Ability to communicate clearly and effectively (both orally and in writing) with associates, managers, consumers, and others.
• Strong project management, organizational, and time management skills; ability to self-manage projects and meet deadlines.
• Ability to champion change and display energy for new opportunities and processes.
• Remain productive and composed under pressure or stress.
• Ability to lift and carry products as required; occasional lifting of sample cases up to 40 lbs.
• Understand the importance of initiatives and prioritize effectively.
• Represent the company professionally, adhering to the Code of Conduct and Ethical Business practices.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Education and Experience:

• Bachelor's Degree.
• No prior related experience required.

Additional Requirements:

• Driver's License required.
• Travel requirement of approximately 50%.
• Must be 18 years or older.
• Preferred Skills include prior leadership experience and familiarity with call center systems.

All your information will be kept confidential according to EEO guidelines.