Management- General Manager

NORCROSS GROUP; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Wingstop Inverness in Birmingham, AL is seeking a General Manager to lead operations, drive guest satisfaction and profitability. You will manage scheduling, training, and development of a diverse crew, while ensuring safe, compliant restaurant operations and performance against budgets.

The role requires 3+ years supervisory experience in food service, strong leadership, and bilingual abilities in English/Spanish are a big plus.

Qualifications

• Must have high school diploma or GED; some college preferred
• Bilingual English/Spanish is a big plus
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems
• Minimum 3+ years of supervisory experience in food service, retail or restaurant
• Strong leadership and people-management skills
• Strong written and verbal communication skills
• Ability to analyze profit and loss statements and restaurant financials
• Knowledge of Labor Laws

Responsibilities

• Provide strategic and tactical leadership for the restaurant
• Drive results through people development, guest experience, cost control, and sales/profit growth
• Hire, train, and develop team members aligned with Wingstop mission
• Convey Wingstop culture and be a collaborative team player
• Staff the restaurant efficiently with properly trained personnel
• Ensure a safe restaurant environment and proper onboarding
• Create schedules to meet sales projections while managing payroll and overtime
• Manage budgets, control cash, costs and financial performance
• Maintain operational standards and liaise with Facilities as needed
• Coach and mentor team members using company tools

Skills

Bilingual English/Spanish

Microsoft Office

Leadership

Communication skills

Problem solving

Hospitality mindset

Education

High School Diploma or GED

Job description

Job Details

Job Location: Inverness 1723 - Birmingham, AL 35242

Salary Range: $45,000.00 - $65,000.00 Salary/year

Bilingual English/Spanish Spanish/English is a BIG plus!

Qualifications

• Bilingual English/Spanish Spanish/English is a BIG plus!


• Minimum of High School Diploma or GED required, some College preferred


• Must be 18 years of age or older


• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly


• Minimum of 3 plus years of previous food service, retail or restaurant supervisory experience


• Proficiency in analyzing profit and loss statements and overall financial performance of restaurant


• Demonstrated ability in recruiting and selecting team members


• Knowledge of Labor Laws


• Strong written and verbal communication skills


• Initiative and assertiveness


• Strong interpersonal skills and conflict resolution skills


• Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged


• Passionate about hospitality and serving the guest


• Ability/flexibility to work 45 hours per week including mornings, evenings, weekends and/or holidays


• Ability to problem solve


• Ability to accept feedback and willingness to improve


• Ability to set goals, create action plans, and implement those plans


• Ability to measure performance, subjectively and objectively


• Cultivate attractive culture within the restaurant


• Willingness to work together with District Managers, Directors of Operations and Administrative staff

Responsibilities

• The General Manager provides strategic and tactical leadership for their restaurant


• This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth


• The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor


• The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand


• People Management: Responsible for staffing the restaurant timely and efficiently with carefully selected team


• Ensure the restaurant environment is safe at all times for both team members and guests; oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly; write and implement or monitor shift leader development and performance plans; ensure performance plans are written and executed as needed; make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations


• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration; own the performance of the entire team; create the culture in the restaurant through respect, recognition and reward


• Financial Management: Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements; have complete understanding of budget and cost trends that impact operations; create a business plan; perform financial analysis; control cash, property, product and equipment; builds sales, control labor and food costs; meets all targets set by Operations Leadership; set aggressive goals to drive business metrics


• Operations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the District Manager to every team member in the restaurant


• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards