Management Apprentice

Chilantrobbq; Austin, Northern (TX, KY); Hybrid; USD 31,000 - 42,000; Full time

Benefits offered by this job

Hourly wage + tips

PTO 120 hours

Health insurance

Growth opportunities

Leadership development

Fast track to AGM

Free shift meal

Job summary

Chi'Lantro, founded in Austin, Texas, is hiring an Apprentice to uphold our core values of dedication, authenticity, resilience and thankfulness while delivering exceptional customer service and high-quality food. The role encompasses daily restaurant operations, training new staff, inventory and cost controls, and coordinating with management to maintain cleanliness, safety, and efficiency in a fast-paced environment.

Opportunities for leadership development and growth are available.

Qualifications

• 3 months in a Shift Leader or relevant position
• High sense of urgency
• Detail-oriented
• Ability to use hands to chop, prep, hold and grab items
• Must be able to communicate the primary language(s) of the work location
• Ability to lift a minimum of 50lbs
• Knowledge of FIFO and food safety standards a plus, but not required
• 18 years of age minimum

Responsibilities

• Coordinate daily restaurant operations per Chi’Lantro Operating Manual
• Deliver and ensure excellent customer service
• Respond to customer inquiries and complaints
• Ensure food is prepared, stored and served per Food Quality Standards
• Maintain cleanliness and monitor equipment
• Ensure sanitation and safety regulations are followed
• Complete inventory orders and manage FIFO rotation
• Assist training and accountability of team
• Support payroll processes and shift logistics
• Work with management on new initiatives and policies

Skills

Dedication

Authenticity

Resilience

Thankfulness

3 months Shift Leader experience

High sense of urgency

Detail-oriented

Communicate primary language

Lift 50 lbs

FIFO knowledge

Food safety knowledge

Job description

Chi'Lantro is seeking an Apprentice. Apprentices possess our Core Values of Dedication, Authenticity, Resilience and Thankfulness. These individuals have been identified as top performers in our organization who are dedicated to the journey of self-development in order to become future leaders of Chi’Lantro.

Chi'Lantro’s Apprentices help to incorporate our Core Focus in building a great team, with great people, to produce great results while providing exceptional customer service, while serving high quality food, in a clean environment to help Chi’Lantro become the world’s leading Korean BBQ-Inspired brand.

Who We are Looking For

• Dedication - We are passionate about our Core Focus and committed to providing the "Southern Hospitality" experience to our customers, team members, and our communities.
• Authenticity - We believe in open, honest, and thoughtful communication where we can express our emotions freely and clearly to always improve our relationships with each other
• Resilience - We believe in building a strong culture that is founded on positivity, trust, and accountability.
• Thankfulness - Each moment we breathe is a gift, so we remember to celebrate both the big and small wins and have fun.

Benefits

• $15.00 per hour plus tips
• 120 hours paid time off, no waiting period
• Health, dental and vision Insurance
• Opportunities for professional and personal growth
• Leadership development
• Fast track to become an Assistant General Manager
• FREE Chi'Lantro shift meal

What You Do

• Help to coordinate daily restaurant operations in accordance with the Chi’Lantro Operating Manual
• Deliver and ensure excellent customer service is being practiced at all times.
• Respond efficiently and accurately to customer inquiries and complaints.
• Ensure all food is prepared, stored, and served according to Chi’Lantro’s Food Quality Standards found in the Food Manual.
• Uphold overall restaurant cleanliness standards and monitors kitchen equipment to ensure proper function.
• Maintain restaurant conditions up to Chi’Lantro’s internal audit standard, including cleanliness, proper uniforms, and appearance standards.
• Ensure team compliance with local sanitation and safety regulations.
• Ensure refrigeration temperature logs are properly completed daily.
• Ensure all inventory orders are placed on time in accordance with set ordering deadlines, securing inventory pars are sufficient to operate.
• Manage Inventory Rotation based on FIFO standards.
• Confirm with the GM that weekly inventory is completed by store management before the first scheduled shift on Sunday.
• Help to train new team members based on our Core Values and utilizing the People Analyzer.
• Help the GM/AGM in clarifying team member’s roles by utilizing the Accountability Chart
• Assist in holding the team accountable using the following tools: Record of Conversations, Performance Improvement Plans, and Accountability Chart.
• Reward and recognize team members and celebrate small wins.
• Assist in ensuring daily pre-shift “huddles” are being completed by store management.
• Participate in weekly store Level 10 meetings with store management.
• Help to communicate Scorecard expectations weekly
• Complete assigned quarterly Rocks on time.
• Assist the AGM/GM in continuous development of team members by delegating and elevating.
• Assist with controlling operational costs and helps identify measures to cut waste.
• Help to ensure the team’s schedule is approved and posted by Thursday of every week.
• Assist in the payroll process.
• Work directly with the AGM/GM to implement new initiatives, policies and procedures.
• Assist to ensure all operational checklists are completed and submitted daily; including tip pool allocation, completion of waste logs, submission of Store Nightly Recap and End of Day Close Out, including Monkey Media.
• Resolve staff conflicts and consult the AGM/GM on any staff issues.
• Delegate daily tasks, cleaning tasks, prep work and other projects to crew members to Chi’Lantro standards.
• Perform other duties and responsibilities as required or requested.
• Is the Manager on Duty in the absence of the Assistant General Manager and General Manager.

Who You Are

• 3 months in a Shift Leader or relevant position.
• High sense of urgency
• Detail-oriented
• Ability to use your hands to chop, prep, hold and grab small and large items
• Must be able to communicate theprimary language(s) of the work location.
  
• Ability to lift a minimum of 50lbs.
  
• Knowledge of FIFO and foodsafety standards a plus, but not required.
  
• 18 years of age minimum.

Who We Are

As seen on ABC's Shark Tank and world famousfor "The Original Kimchi Fries®"! Chi'Lantro is one of a kind KoreanBBQ inspired™ Lifestyle fast casual brand that started in Austin, Texas.Established in 2010, Jae Kim, Founder of Chi'Lantro, started a food truckbusiness by maxing out his credit cards and taking out his total savings of$30,000 to pursue his vision of building the world-leading Korean BBQbrand.

Today, Chi'Lantro is in Austin, Houston andSan Marcos and is committed to serving guests great foodandamazingcustomer service in a clean and friendly environment.

Join our Dream! Come vibe with us on ourinspiration journey!

All candidates will be required to have their Texas Food Handlers Certification, be authorized to work in the United States,and be 18 years of age or older.

Chi’Lantro provides equal employmentopportunities (EEO) to all employees and applicants.