Management and Program Analyst

First Roles; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

First Roles in Washington, DC is seeking a Management and Program Analyst to coordinate pre-departure communications, develop training materials, and monitor program data. You will shape messaging, align with policy, and support leadership across offices.

The role also covers travel logistics, administrative tasks, and cross-office coordination, ensuring timely reporting and clear stakeholder communication. Strong collaboration and data-driven insights are essential for success in this position.

Responsibilities

• Manage and coordinate pre-departure communications by reviewing messaging, ensuring policy alignment, advising leadership, and supporting consistent communication across stakeholders.
• Develop and maintain pre-departure materials and training, including newsletters, learning resources, SOPs, and curriculum aligned with the Volunteer Delivery System and agency strategy.
• Lead monitoring and reporting efforts by creating tracking systems, analyzing invitee data, reporting on attrition and feedback, and supporting data management functions.
• Collaborate on travel logistics and operational processes with internal and external partners, ensuring smooth coordination of Volunteer travel and resolving issues as they arise.
• Provide administrative and customer service support, including responding to invitee inquiries, managing purchase obligations, and supporting cross-office communication and alignment.

Job description

The Management and Program Analyst coordinates and improves pre-departure communications, training materials, and processes. The role monitors data, tracks invitee progress and attrition, and reports insights to leadership. It also collaborates across offices on logistics, travel, customer service, and supports administrative tasks and standard operating procedures.

The Management and Program Analyst performs the following major duties:

• Manage and coordinate pre-departure communications by reviewing messaging, ensuring policy alignment, advising leadership, and supporting consistent communication across stakeholders.
• Develop and maintain pre-departure materials and training, including newsletters, learning resources, SOPs, and curriculum aligned with the Volunteer Delivery System and agency strategy.
• Lead monitoring and reporting efforts by creating tracking systems, analyzing invitee data, reporting on attrition and feedback, and supporting data management functions.
• Collaborate on travel logistics and operational processes with internal and external partners, ensuring smooth coordination of Volunteer travel and resolving issues as they arise.
• Provide administrative and customer service support, including responding to invitee inquiries, managing purchase obligations, and supporting cross-office communication and alignment.