Management Analyst/Senior Management Analyst (Training & Development Analyst)

Superior Court of California, County of Santa Clara; Santa Clara (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental and vision plan

CalPERS retirement

Life insurance

Paid holidays

Vacation

Sick leave

Job summary

Santa Clara County Superior Court is seeking a Management Analyst/Senior Management Analyst to enhance court operations, training delivery, and staff development. The role emphasizes training needs assessment, evaluation design, and mapping of processes to boost performance.

The position may be filled at Management Analyst or Senior Management Analyst level, with responsibilities spanning analytical studies, reporting, and inter‑agency coordination.

Qualifications

• Bachelor’s degree in Business, Public Administration, Finance, or related field.
• Minimum two years’ experience providing program or administrative support to management, including planning, research, and analysis.
• Valid California driver’s license; background check required after conditional offer.
• Additional work experience may substitute for a degree if combined with relevant education.

Responsibilities

• Conduct analytical studies and surveys on organizational, procedures, budgetary requirements, personnel management, and related functions.
• Gather and analyze management information and prepare reports outlining methodology, analyses, and recommendations.
• Interview and consult with departmental officials, other organizations, and the public to obtain information.
• Review and advise on existing or proposed policies, procedures, and changes and their impact.
• Develop and analyze quantitative data for management control and evaluation.
• Prepare and present data in written, graphic, and oral form; make verbal presentations as needed.
• Act as departmental resource on questions in the studied area; support inter-agency coordination studies.
• Perform other related duties as required.

Skills

Analytical skills

Facilitation

Training design

Data interpretation

Education

Bachelor's degree in Business, Public Administration, Finance or related field

Tools

Visual analytics tools

Job description

Under general supervision, performs a variety of complex analytical and facilitation duties to enhance Court operations, administrative practices, and staff development programs. Positioned with a strong emphasis on training analysis and delivery, this role conducts comprehensive training needs assessments, designs evaluation instruments, and maps organizational processes to optimize performance. The incumbent facilitates group discussions and learning sessions, drives cross-functional collaboration to design impactful training materials and presentations, and leverages visual analytics tools and project management principles to translate complex data into clear, actionable administrative reports.

This is an alternately staffed position that may be filled at either the Management Analyst or Senior Management Analyst level. The Management Analyst serves as the full working level within the series. The Senior Management Analyst performs highly complex analytical functions requiring specialized expertise beyond the full working level, and may plan, organize, or supervise lower-level staff within assigned divisions.

The Court is currently recruiting for a Regular Full-Time vacancy and establishing an eligibility list for future Regular Full-Time and Limited-Term roles. (Limited-Term positions are appointed for a set duration and subject to change at the Court's discretion.)

Depending on the area of assignment and within the working level limitations outlined above, positions are assigned a combination of the following task (the following list is not intended to represent the full array of tasks an incumbent may be assigned, but rather is reflective of the general nature of the work assignment and scope of responsibility inherent in the positions allocated to this class:

• Conducts analytical studies and surveys on organizations, procedures, budgetary requirements, personnel management, and other related management functions;
• Gathers and analyzes management analysis information and prepares reports outlining methodology, analyzes, and recommendations on administrative, fiscal, organizational, personnel, and other related management issues;
• Interviews and consults with departmental officials and employees, representative from other organizations and groups, and the general public to give and/or secure necessary information;
• Reviews, analyzes, and makes recommendations on exiting or proposed policies, procedures, systems, personnel, and other management activities, and advises management on impact or potential impact of proposed changes;
• Develops and analyzes quantitative data for management control and evaluation proposes;
• Prepares and presents factual and statistical data and makes recommendations in written, graphic, and oral form;
• Make verbal presentations of study findings/recommendations to department and court management and boards and commissions as the assignment requires;
• Acts as departmental resource on any questions in the area studied;
• Conducts or assists in conducting studies requiring inter-agency coordination;
• Performs other related duties as required.

Graduation from an accredited college with a Bachelor's degree in Business, Public Administration, Finance, or related field and a minimum of two years experience providing program or administrative support to management that included planning, research, and analysis of complex issues. Additional work experience may be substituted for a Bachelor's degree, if it is in combination with an educational background that demonstrates the required knowledge and abilities. Possession of a valid California driver's license is required. Submission to a background investigation is required upon conditional offer of employment.

Knowledge of

• Principles, practices, and trends of public and business administration;
• One or more functional responsibilities generally associated with an administrative and personnel management staff service such as budgeting, workload, and staffing analysis, position classification and pay, recruitment and examination, employee relations;
• Basic governmental functions and organization;
• Application of statistical methods to management analysis;
• Communications techniques required for gathering, evaluating, and transmitting information;
• Effective interviewing techniques at all organizational levels of the Court or other public or private agencies;
• Principles of organization and administration.

Ability to

• Gather, interpret, analyze, evaluate, and present a variety of management analysis of existing statutes and new or pending legislation;
• Prepare regular monthly/quarterly/annual and ad hoc Judicial Counsel and in-house statistical reports;
• Written communication skills, including ability to draft persuasive budget or grant funding requests by defining problem areas, justifying needs, and preparing subsequent project evaluation reports;
• Identify and evaluate concrete and abstract variables;
• Persuade, justify, and project consequences of decisions and/or recommendations;
• Plan coordinate and initiate action necessary to implement recommendations;
• Define problem areas;
• Interact with personnel at all organizational levels and function in stressful and/or confrontational situations;
• Initiate, plan, and complete work assignments with a minimum amount of supervision, applying the technical skills level required.

WORKING CONDITIONS

The work environment is generally clean inside buildings with limited exposure to dust, fumes, odors, and noise. Incumbents will be working under sometimes difficult and stressful conditions, with frequent deadlines and expectation to produce high quality work under limited time constraints as well as periodic contact with angry and confrontational individuals. The ability to work independently as well as closely with others is required.

ESSENTIAL FUNCTIONS

Specific tasks and duties may vary between assignments, however, the following are considered essential functions expected of the Management Analyst/Senior Management Analyst classification:

• Frequent and ongoing use of a computer terminal to conduct a variety of the more advanced clerical functions and communications;
• Periodic, regular, and/or occasional contact with employees in other court divisions, government agencies, the public and/or vendors with the ability to converse and respond appropriately to inquiries and requests;
• Periodic to regular lifting, walking, and carrying of files, documents, and other court related materials. Incumbents must have the ability to lift and carry 10 lbs;
• Work with time constraints and under pressure in some situations.

PHYSICAL DEMANDS

• Strength, dexterity, and coordination and/or ability to use a computer keyboard and read a video display terminal on a regular basis;
• Ability to listen to verbal requests from the public and court staff, then respond appropriately;
• Dexterity and coordination to handle files and single pieces of paper, occasional lifting of objects weighing up to 10 lbs, such as files, stacks of paper, reference books, and other materials;
• Frequent need to reach for items above and below desk level, sometimes with the assistance of a ladder or step-stool;
• Standing and sitting for long periods of time is periodically required.

EXAMINATION

A screening panel will be convened to select those applicants deemed most qualified to participate in a written and/or oral examination. The examination process will include one or more of the following: application appraisal; written examination; oral examination.

BENEFITS

• choice of health, dental and vision plan
• membership in the California Public Employees Retirement System (CalPERS) as permitted by law
• life insurance
• paid holidays
• vacation
• sick leave

The Court is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. The Court provides reasonable accommodations for applicants with disabilities. If you are disabled as defined by the Federal Americans with Disabilities Act or the California Fair Employment and Housing Act and will be requesting an accommodation, please contact Human Resources at [e-mail] or call [phone], to discuss your request. TDD communication is available by calling [phone].

The Court must verify the identity and employment authorization of all new employees to comply with the 1986 Immigration Reform & Control Act. This verification is required only after an offer of employment has been made. For further information regarding the required verification, please contact Human Resources at [phone].