Management Analyst IV

Department-of-Family-and-Protective-Services; Austin (TX); On-site; USD 65,000 - 106,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation and holidays

Dental/vision insurance

Flexible spending accounts

Employee discounts

Job summary

The Texas Department of Family and Protective Services in Austin, TX is seeking a Management Analyst IV to lead senior-level organizational analysis and program oversight. You will support IT strategy execution and drive operational improvements within the Information Technology Services division.

The role requires strong data analysis, policy development, and change management skills to guide business processes and system enhancements.

Qualifications

• Graduation from an accredited four-year college or university. Work experience may be substituted for education.
• Two years of experience in policy development, legislative work, strategic planning, or organizational change management.
• Excellent written communication skills as demonstrated via application and resume.

Responsibilities

• Develops new or modify existing operational program policies, procedures, goals, and objectives.
• Collects and analyzes data in areas such as workload, operational, business, and managerial practices; staff utilization; and organizational structure and development.
• Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines, and collaborates with division management to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
• Implements operational change management plans and drafts corresponding communications.
• Researches new or improved business and management practices for application to agency programs or operations.

Skills

Knowledge of DFPS policies, practices,

Ability to analyze data

Problem solving

Project management

Communication skills

Organizational analysis

Change management

Education

Bachelor's degree

Tools

DFPS applications

Job description

Posting ID21660-Posted09/25/2026-Dept of Family & Protectve Svc-Chief Inf Office-Op-Computer and Mathematical-Not Eligible for Telework- Other Locations (1) -c. $5000 - $6999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title:Management Analyst IV
Job Title:Management Analyst IV
Agency:Dept of Family & Protectve Svc
Department:Chief Inf Office-Op
Posting Number:21660
Closing Date:10/25/2026
Posting Audience:Internal and External
Occupational Category:Computer and Mathematical
Salary Range:$5,797.66-$9,508.25
Pay Frequency:Monthly
Salary Group:TEXAS-B-25
Shift:Day
Additional Shift:None
Telework:Not Eligible for Telework
Travel:Up to 15%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Exempt
Facility Location:
Job Location City:AUSTIN
Job Location Address:4900 N LAMAR BLVD
Other Locations:Austin
MOS Codes:0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

GENERAL DESCRIPTION:

Performs highly advanced (senior-level) professional organizational analysis, program oversight, and strategic and business planning work to support the goals and improve operational effectiveness within DFPS Information Technology Services. Supports the development and execution of IT strategies, goals, technology initiatives such Case Management Transformation Project, and operational initiatives. The position analyzes IT programs, policies, business processes, and systems, to develop and implement recommendations to improve operational efficiencies. Leads and supports technology and organizational studies and evaluations, analyzes systems and business processes, and prepares operations and procedures manuals to assist management in operating more efficiently and effectively. May conduct legislative analysis or work as needed. May act as Team Lead or Subject Matter Expert. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

ESSENTIAL JOB FUNCTIONS:

• Develops new or modify existing operational program policies, procedures, goals, and objectives.
• Collects and analyzes data in areas such as workload, operational, business, and managerial practices; staff utilization; and organizational structure and development.
• Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines, and collaborates with division management to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
• Implements operational change management plans and drafts corresponding communications.
• Researches new or improved business and management practices for application to agency programs or operations.
• Analyzes new or proposed legislation or regulations to determine their effect on program operations and management, participates in providing input and consultation related to area of expertise to analyze and track legislation.
• Prepares comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations.
• Conducts readiness assessments for change initiatives, analyze results, and report findings to management.
• Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for implementation of organizational solutions, strategies, and plans.

REGISTRATIONS, LICENSURE REQUIREMENTS OR CERTIFICATIONS:

N/A

KNOWLEDGE SKILLS ABILITIES:

• Knowledge of DFPS policies, practices, and workflows
• Knowledge of DFPS organizational structure, business processes, and service delivery environment.
• Knowledge of current DFPS applications
• Knowledge of business process analysis and quality improvement.
• Knowledge of technical and business writing, planning and execution of documentation requirements for technology or business projects.
• Knowledge of auditing methods and systems and the ability to monitor, audit and remediate issues.
• Skill in preparing technical documents and maintaining accurate versions of documents.
• Skill in managing multiple and competing priorities.
• Skill in problem solving, critical thinking and detecting potential issues and working to avoid delays and issues with all assignments.
• Ability to establish goals, objectives, and timelines, to direct and organize tasks and projects and to analyze information comprehensively and accurately.
• Ability to build, establish, and maintain effective working relationships and coalitions and communicating effectively in person, by phone and by email.
• Ability to interpret and explain governmental and agency regulations, policies, and procedures, and make recommendations for process improvement.
• Ability to obtain support and commitment from team members, including monitoring team assignments and seeking approvals on documents.
• Ability to respond to customer (legal, budget, program, executive) inquiries and monitor and report on assignment status.
• Ability to resolve customer issues with a focus on customer satisfaction.
• Ability to coordinate and review the entry of information into databases and tracking logs and ensure information is accurate and up to date.

Initial Selection Criteria

• Graduation from an accredited four-year college or university. Work experience may be substituted for education.
• Two years of experience in policy development, legislative work, strategic planning, or organizational change management.
• Excellent written communication skills as demonstrated via application and resume.

Preferred

• Experience working on large-scale IT or system modernization projects.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions . You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .