Management Analyst (FOIA)

One Federal Solution; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

One Federal Solution (OFS) is seeking a detail-oriented Management Analyst with FOIA experience to join our team in Washington, DC. The role focuses on analyzing, evaluating, and improving organizational processes while ensuring compliance with federal FOIA regulations and related laws.

You will support the Office of Civilian Services (OCS) staff with research, data management in MS Office tools, and reporting to inform decision-making, policy development, and public transparency.

Qualifications

• Bachelor’s Degree is Required.
• Active Secret Clearance.
• Three years of office experience.
• Proficient in Microsoft Office Suite.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Support OCS staff with research analysis.
• Gather, maintain and manage information from MS Office tools for reports.
• Analyze methodologies for efficient data collection.
• Provide recommendations to improve efficiencies and streamline processes.
• Create, format and maintain documentation for presentation.
• Assist in gathering information for reporting and communications with U.S. Citizens abroad, Embassies/Consulates, Congress and the traveling public.
• Utilize guidelines to communicate information through various channels (oral, email, SharePoint, web, webinars).
• Perform special projects including public service initiatives and crisis management reporting.
• Provide support in all aspects of Crisis Management including data/statistics and presentations.
• Provide website management of intranet materials and coordinate with stakeholders.
• Establish and maintain relationships with external stakeholders.
• Follow guidance on handling personal/confidential information.
• Respond to enrollment inquiries for U.S. citizens traveling/living abroad.
• Triage and enter information into various databases.

Skills

Analytical thinking

Communication skills

Customer service

Organizational skills

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

SharePoint

Outlook

Job description

One Federal Solution (OFS) is seeking a detail-oriented and experienced Management Analyst with a strong background in FOIA (Freedom of Information Act) processes to join our team. The ideal candidate will play a critical role in analyzing, evaluating, and improving organizational processes while ensuring compliance with federal and state FOIA regulations. You will collaborate with various departments to support decision-making, policy development, and information transparency in accordance with legal requirements.

Management Analyst Task and Duties:

• Support OCS staff with research analysis as directed
• Gather, maintain and manage information from a variety of Microsoft suite tools (Access, SharePoint, etc.), proprietary systems or other sources for a variety of statistical and financial reports
• Analyze methodologies for efficient and effective collection of data
• Provide recommendations for solving problems and ways to create efficiencies and streamline processes
• Create, format and maintain documentation for presentation.
• Assist in gathering information for reporting and analyzing OCS’ communications with U.S. Citizens abroad, U.S. Embassies and Consulates, U.S. Congress and the traveling public;
• Utilize the Department of State guidelines to communicate information through various channels, to include oral presentations, email, SharePoint, web and webinars; and manage information flow through these same tools
• Perform special projects to include public service initiatives, oversight of OCS web content to include travel.state.gov, Consular Affairs Intranet, CLASSNET, and program planning
• Provide support in all aspects of Crisis Management including: responding to inquiries and requests for services; providing program statistics and reports; and delivery of presentations on Crises.
• Recommend practical solutions for financial issues
• Provide website management of Intranet material and manage materials to guide call center of calls for 24/7 call center
• Assist with analyzing and preparing reports on statistics; Provide analytical support on Project Management initiatives including: space management, strategic planning, business services and systems
• Assist with special projects tasked by OCS management and/or officers
• Create dynamic spreadsheets and Access Databases that consists of a list of cases, statistics, data, and graphs on a monthly and quarterly basis. Assist in the collect of quantitative and statistical data from the Consular Workload Statistics System (CWSS)
• Assist in providing updates to resource documents on the Consular Affairs website using web-editing software, coordinating with intra and inter-agency colleagues as required.
• Establish and maintain positive relationships with external stakeholders
• Follow CA provided guidance on sensitivity and discretion in handling personal/confidential information
• Provide after-hours support for emergency or crisis situations as identified by Consular Affairs
• Respond to enrollment inquiries for U.S. citizens traveling and/or living abroad; if required, contractor shall access an online enrollment system provided at a CA designated website and enter the enrollment information on behalf of the callers
• Triage and enter information into various databases (Excel, American Citizens Services (Client), Consular Task Force (CTF) and other CA databases deemed appropriate
• Perform other duties as assigned.
• Perform FOIA, Privacy Act and other information access case management and reviews.
• Implement statutory and policy directives in favor of disclosure while protecting, under one or more of the nine FOIA exemptions and/or Privacy Act exemptions, information the release of which could cause foreseeable harm to national security or other interests or violate statutory requirements.
• Conduct primary review of responsive records related to a FOIA/PA request by making the appropriate redaction and release determination.
• Effectively communicate with Department personnel, external points of contact, and the public at large regarding clarification of requests that will facilitate the production and processing of responsive material.
• Generate correspondence directed to requesters, internal points of contact, other federal government agencies, and foreign governments.
• Apply aspects of foreign policy and national security issues, as well as knowledge of the functioning and organization of the Department of State and its overseas posts and missions in the application of the FOIA, Privacy Act, current Executive Orders, and other information programs.

Management Analyst Qualifications:

• Bachelor’s Degree is Required
• Active Secret Clearance
• Three years (3) of experience working in an office environment required.
• Proficient in the Microsoft Suite of Office Products (i.e., Word, PowerPoint, Excel, SharePoint, and Outlook
• Ability to type mistake-free final forms (letters, memorandums, cables, speeches, briefing papers, etc.), many of them destined for CA upper management, the White House, and/or Members of Congress
• Excellent organizational, communication, and customer service skills

About One Federal Solution
One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.