Management Analyst 4 – Nonpermanent (MA4/AHSO)

State of Washington; Olympia (WA); A distancia; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

State of Washington is seeking a Management Analyst 4 for its Analytics and Projects team within the Apple Health Services and Operations division. This full-time remote role supports process and system optimization for customer service delivery, with occasional in-person meetings as needed.

The position is nonpermanent through 06/30/2027, and all employees must be Washington state residents on their first day.

Formación

• Advanced research and analytical thinking to lead complex analyses.
• Ability to improve business processes and programs for efficiency and service delivery.
• Experience leading complex projects with multiple stakeholders and dependencies.
• Skills in solving complex problems and supporting decision making.
• Ability to analyze laws, policies, and regulations for operational impact.
• Strong data analysis and performance management capabilities.
• Experience in management consulting and presenting findings clearly.

Responsabilidades

• Lead cross-divisional workgroups to improve processes and customer service.
• Analyze changing requirements, laws, policies, and procedures to propose improvements.
• Support enhancements to technologies and systems.
• Lead process improvement projects across the division.
• Gather and analyze data to define scope, methodology, and deadlines.
• Participate in technology upgrades and migrations to improve processes.
• Create procedures aligned with state and federal policies.
• Coordinate communications to prepare staff for program changes.
• Help develop strategies for resource use and long-range planning.
• Perform thorough legislative analysis.

Conocimientos

Advanced Research

Process Improvement

Project Leadership

Problem Solving

Policy Analysis

Data Analysis

Consulting

Herramientas

Microsoft Office

ProviderOne

ServiceNOW

Avaya Workplace

CMS Supervisor

SharePoint

PowerBI

Descripción del empleo

Management Analyst 4 – Nonpermanent

This is a full-time remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

This is a nonpermanent position through 06/30/2027.

All HCA employees are required to be Washington state residents upon their first day of employment.

The Opportunity

This role joins the Analytics and Projects team within the Apple Health Services and Operations (AHSO) division’s Operations unit and supports the division by providing expertise in processes, systems, and contact center operations. The selected candidate will be passionate about improving the customer experience and will help us streamline and strengthen delivery of customer service through operational activities. This is a high-impact role that offers variety, influence, and room to grow.

Key Responsibilities

• Lead large internal and cross-divisional stakeholder workgroups to improve operational processes and customer service delivery.
• Analyzes changing business requirements, laws, policies, and procedures to recommend responses that improve work processes or customer experiences.
• Assists in the implementation of enhancements to existing or emerging technologies.
• Independently leads and facilitates process improvement projects across the division.
• Gathers and analyzes information related to department operations to develop scope, methodology, and project deadlines.
• Participates in technology upgrades and migrations that enhance business processes.
• Develops accurate procedures and resources in accordance with state and federal policies and regulations.
• Coordinates communications to the division to ensure all levels of staff are prepared for changes to programs.
• Participates with senior level management staff in developing strategies for the available use of resources, defining departmental needs and priorities, long range planning, and setting goals and objectives.
• Performs thorough and timely legislative analysis.

Why You’ll Love This Role

• Your work will have a positive impact on customer service delivery and outcomes.
• You will have the opportunity to perform legislative analysis, process improvement, and develop procedures.
• You will be a part of a highly effective operational team.

What You Bring

• Ability to communicate complex information: You can easily evaluate changes to complex processes and communicate them to others in simple, actionable terms.
• Quick learner: You are able to get up to speed quickly in order to make an impact on a short timeline.
• Independently motivated: You like to see projects through to their completion.

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Advanced Research and Analytical Thinking — Demonstrated ability to conduct and lead complex research and analysis involving multiple programs, business functions, data sources, or competing considerations and translate findings into actionable recommendations.
• Business Process and Program Improvement — Demonstrated proficiency to lead evaluations of complex programs, processes, organizational structures, and workflows and develop solutions that improve efficiency, effectiveness, accountability, and service delivery.
• Complex Project and Initiative Leadership — Demonstrated proficiency to lead complex projects and organizational initiatives involving multiple stakeholders, competing priorities, significant dependencies, and potentially broad organizational impacts.
• Complex Problem Solving and Decision Support — Demonstrated knowledge to evaluate complex or ambiguous organizational issues, assess alternatives and risks, and develop defensible recommendations that support management decision-making.
• Policy and Organizational Impact Analysis — Demonstrated ability to analyze complex laws, rules, policies, standards, and organizational requirements and determine their potential operational, programmatic, and organizational impacts.
• Advanced Data Analysis and Performance Management — Demonstrated ability to integrate and evaluate quantitative and qualitative information from multiple sources, develop meaningful performance measures, and use findings to evaluate organizational effectiveness and recommend improvements.
• Management Consultation and Communication — Demonstrated ability to advise managers and senior leaders on complex analytical issues and clearly communicate findings, risks, alternatives, and recommendations to technical and nontechnical audiences.

Required Competencies

• Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.
• The ability to take action to learn and grow – You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you’ve learned to continuously improve how you work and serve others.
• The ability to take action to meet the needs of others – You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.

Preferred Qualifications

While these are not required, having them may help you stand out as an applicant.

• Demonstrates knowledge of customer service delivery for Medicaid clients or providers, including core functions of the Apple Health Administration and relationships to partner divisions and healthcare agencies.
• Demonstrates proficiency with tools like Microsoft Office Suite (especially Excel, Word, and PowerPoint). Previous experience with ProviderOne, ServiceNOW, Avaya Workplace, CMS Supervisor, SharePoint, and PowerBI a plus.
• Lean Six Sigma Green Belt certification, Project Management Professional (PMP), or equivalent.
• Demonstrated ability to communicate effectively in writing and verbally, establish and maintain cooperative working relationships, and coordinate work across multiple levels of personnel.
• Combination of eight years of experience and/or higher education:
  • Education is in business administration, public administration, law, public health, health administration, or a related field (bachelor’s degree = 4 years, associate degree = 2 years)
  • Experience is conducting research and analyzing policies, laws, rules, or regulations.

About the Division

The Apple Health Services and Operations (AHSO) Division serves as a central point of contact for clients, providers, insurance companies, attorneys, state agencies, and other external partners engaging with the Health Care Authority (HCA). AHSO team members serve as the face and voice of Apple Health Medicaid and other programs offered by HCA. In addition to delivering responsive customer service, AHSO supports essential Medicaid operations, including provider enrollment, coordination of benefits, assistance with billing and claiming activities, and prior authorization of services. Through these functions, the division helps promote accurate program administration, timely issue resolution, and effective access to Medicaid services.

About the Washington State Health Care Authority

Better Health. Better Care. A Healthier Washington.

At HCA, we work to ensure people across Washington have the opportunity to be as healthy as possible. As the State’s largest health care purchaser and behavioral health authority, HCA serves nearly 3 million Washington residents through Apple Health (Medicaid), Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs, and behavioral health services. Through this work, HCA purchases and coordinates care coverage, supports behavioral health prevention, treatment, crisis response, and recovery and helps strengthen access to high-quality care across Washington.

More than a benefits package:

We want our employees to have the support, flexibility, and benefits they need to do our best work and build a career that works for their life. As a Washington State HCA employee, you’ll have access to a comprehensive benefits package that supports your health, financial well‑being, and work‑life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the Who we are section of our website.

Your total compensation is more than your paycheck:

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PFML)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Learn more about Washington State Employee Benefits

Work Location and Schedule

This is a full-time 40‑hour‑per‑week remote position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval. In this role you will regularly collaborate with colleagues, agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment.

Our commitment to an inclusive workplace:

The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected, included, and supported in bringing their experiences, perspectives, and ideas to work.

Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resource Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.