Managed Services Workday Technical Manager - Remote (US or Canada)

Huron; Chicago (IL); Remote; USD 170,000; Full time

Job summary

A global consultancy seeks an individual for a dynamic role within managed services, focusing on Workday support. You will engage with a diverse range of clients, driving innovation and service performance improvement while ensuring client satisfaction. Ideal candidates will possess a bachelor’s degree in a relevant field and robust technical skills in Workday and data analysis.

Benefits

Comprehensive medical, dental, and vision coverage

Participation in annual incentive compensation program

Supportive environment for professional development

Qualifications

• Bachelor's degree in relevant field or equivalent work experience.
• 4+ years experience in Workday Integrations.
• Familiarity with reporting tools like Prism, BIRT.

Responsibilities

• Assist in day-to-day operations of managed services.
• Provide support to Workday-managed services team.
• Prepare and present reports on service performance.

Skills

Excellent communication skills

Strong analytical skills

Interpersonal skills

Education

Bachelor’s degree in technical, math, engineering, computer science, business or financial discipline

Tools

Databases

Reporting tools

Data analysis

Job description

Employer Industry: Global Consultancy

Why consider this job opportunity:
- Salary up to $170,000
- Opportunity to participate in an annual incentive compensation program based on performance
- Comprehensive benefits including medical, dental, and vision coverage
- Chance to work with a diverse range of clients and industries
- Supportive environment that encourages professional development and continuous learning
- Engaging role in driving strategic growth and innovation for clients

What to Expect (Job Responsibilities):
- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Provide support to the Workday-managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Prepare and present regular reports on service performance and client satisfaction to senior team members

What is Required (Qualifications):
- Bachelor’s degree in technical, math, engineering, computer science, business or financial discipline, or relevant field of study, or equivalent work experience
- Excellent communication skills, both oral and written, with strong interpersonal skills
- Strong analytical skills to translate information and requirements into documentation and solution design
- Substantial experience within the technical and reporting workstreams during implementations or production support
- Familiarity with databases, reporting tools, and data analysis

How to Stand Out (Preferred Qualifications):
- Current Workday Reporting, Advanced Reporting, Integration and/or Studio certification
- 4+ years of hands-on experience developing Workday Integrations using technologies such as Web Services (REST and/or SOAP), XML, and Workday Studio
- Experience with reporting tools like Prism, BIRT, and dashboards
- Strong knowledge and experience with the Workday security model
- Ability to train and support the professional development of staff in project management and technical dimensions

#GlobalConsultancy #Workday #ManagedServices #CareerOpportunity #CompetitivePay #ProfessionalDevelopment

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