Managed Services Transition Lead Senior Manager

Ernst and Young; San Francisco (CA); On-site; USD 178,000 - 387,000; Full time

Job summary

An established industry player is seeking a Transition Lead to join their Managed Services team. In this pivotal role, you'll craft and implement effective transition plans for new engagements, ensuring seamless service delivery. Your expertise will be crucial in managing complex projects, fostering relationships with clients and stakeholders, and guiding teams through transitions. The company offers a dynamic environment where your contributions will drive significant impact. If you're passionate about leading transformative initiatives and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Medical coverage

Dental coverage

401(k) plans

Flexible vacation policy

Paid time off options

Qualifications

• 15+ years in transition management for complex Managed Services deals.
• Extensive programme and project management experience required.

Responsibilities

• Ensure successful setup and transition for ongoing service delivery.
• Organize transition team and define roles during the transition phase.

Skills

Transition Management

Project Management

Change Management

Communication Skills

Business Partnering

Risk Management

ERP Deployment

Education

Bachelor's degree in Business

Master's degree in IT or related field

Tools

PMP

PRINCE2

Process Design Tools

Job description

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself and a better working world for all.

Managed Services is a critical component of the EY Vision 2020+ strategy and a new area of growth for the firm. In order to meet this strategic objective, we are undertaking a change in our operating model to enable our Areas (Americas, EMEIA, APAC) to have the right team in place for Managed Services pursuits.

We are looking for a Transition Lead to join our Managed Services team. As a Transition Lead, you will play an integral part in establishing and embedding effective and efficient transition plans for new Managed Services engagements, supporting the transition of services to the account and delivery teams.

You will report to the Area MS Transition Lead and will work closely with other significant global stakeholders and global delivery and enablement teams.

Your key responsibilities

1. Ensure successful setup and transition of all aspects of the engagement as delivery teams mobilize for ongoing service delivery.
2. In coordination with the client-facing team, be the focal point for the setup of the engagement before transitioning to the delivery team.
3. Create and maintain open and trusting relationships with the client and EY leadership.
4. Organize the transition team and define roles and responsibilities for each team during the transition phase.
5. Work within the deal cycle with transition solution designs and contract definitions.
6. Design, launch and run transition and programme structures.
7. Manage transition and go-live readiness across all teams.
8. Advise and guide all workstreams to ensure successful operational launches and transitions.
9. Develop and manage program budgets.
10. Create and support efficient and effective ways of working with the delivery team.
11. Define the approach to transition planning and execution.
12. Define, establish and utilize an efficient and effective knowledge capture process.
13. Define acceptance criteria, sign off and formal handover criteria into delivery teams, working with delivery.
14. Identify, understand and manage risks and issues related to the effective and efficient transition of services.
15. Ensure successful completion and closure of contractual obligations.
16. Design and run transformation programs post-service go-live.
17. Build and continuously enhance managed services capabilities, methodologies and tools.
18. Co-ordinate the transition community to ensure new tools, approaches and lessons are shared amongst MS engagements.
19. Ensure complete and accurate reporting with appropriate levels of escalation to enable effective decision making.

The job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time on request.

Skills and attributes for success

1. 15+ years of proven experience in transition management of complex Managed Services deals focusing on multiple offerings including Finance, Supply Chain, Cybersecurity, Third Party Risk Management etc.
2. Extensive programme and project management experience, including management of global, distributed teams in a complex matrix organization.
3. Extensive experience in change management, process design, knowledge transfer design, operating model design and implementations.
4. Strong written and verbal communication skills for client C-Suite and EY senior stakeholders.
5. Strong business partnering skills enabling working across teams.
6. Ability to produce work of consistently high-quality under pressure (time & outcomes).
7. A high level of drive, ability to work independently and deal effectively with ambiguity and change.
8. Must have exposure to transformation initiatives involving tech/ERP deployment, including process design and controls in new environment.
9. Education: Bachelor’s degree in relevant field required – Business, Computer Science, Engineering and MBA and/or Master’s degree in business, IT or related field preferred.

Ideally, you’ll also have

1. Programme & Project management qualifications (PMP / PRINCE2).
2. Process design accreditation.
3. Some experience working in Big 4/professional service organizations.

What we offer

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $148,900 to $340,200. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $178,700 to $386,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

+ Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

+ Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

+ Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

+ Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at [e-mail].