Managed Services - Presales Architect

NetApp; United States; Hybrid; USD 170,000 - 253,000; Full time

Benefits offered by this job

Health Insurance

Retirement/Pension Plans

Paid Time Off

Stock Purchase Plan

RSUs

Job summary

NetApp is seeking a senior Solution Architect to lead design and transition of Managed Services for enterprise customers. You will partner with sales, customers, and delivery teams to assess environments, architect solutions, and ensure successful service delivery.

The role demands deep NetApp product knowledge, virtualization and hybrid cloud expertise, and strong leadership with excellent communication skills. A hybrid work model and comprehensive benefits are provided.

Qualifications

• ITIL v4 Certification and practical experience with ITIL-based service management processes.
• Deep NetApp technical expertise (ONTAP, StorageGRID, SnapCenter, Keystone, BlueXP).
• Strong understanding of enterprise infrastructure, virtualization and hybrid cloud architectures.
• Experience with ITSM platforms, monitoring tools, and service integration frameworks.

Responsibilities

• Act as a Managed Services subject matter expert for sales teams, customers, and internal stakeholders.
• Lead technical discovery activities to understand customer environments, operational requirements, and business objectives.
• Analyze infrastructure, capacity, utilization, and operational data to support solution design and service transitions.
• Collaborate with customers to define technical, operational, and business requirements for Managed Services engagements.
• Drive automation, operational efficiency, and service optimization discussions as part of solution design.
• Provide technical leadership and guidance throughout the sales cycle and transition to delivery.
• Design end-to-end Managed Services architectures, including storage, cloud, monitoring, automation, security, and operational processes.
• Assess customer environments using discovery tools, operational data, and stakeholder interviews to determine service requirements and readiness.
• Develop transition strategies for customers moving from self-managed environments or incumbent managed service providers.
• Define security, access, connectivity, monitoring, and tooling requirements required to support successful service delivery.
• Evaluate customer technologies, operational practices, and third-party tools to ensure compatibility with NetApp Managed Services.
• Work closely with sales teams to support solution proposals, Managed Services pricing, and customer presentations.
• Design service management frameworks including incident management, change management, ticketing integration, CMDB alignment, and operational governance.

Skills

ITIL v4 Certification

NetApp technical expertise

Enterprise infrastructure

Security & compliance

ITSM platforms

Leadership & communication

Education

Bachelor's degree or commensurate experience

Tools

Monitoring tools

Discovery tools

CMDB governance

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

This role combines customer-facing solution architecture with technical leadership responsibilities for designing and positioning NetApp Managed Services. The individual will partner with sales teams, customers, and delivery organizations to assess customer environments, architect Managed Services solutions, support strategic opportunities, and ensure successful transition to service delivery.

Key Responsibilities

Technical Lead Responsibilities

• Act as a Managed Services subject matter expert for sales teams, customers, and internal stakeholders.
• Lead technical discovery activities to understand customer environments, operational requirements, and business objectives.
• Analyze infrastructure, capacity, utilization, and operational data to support solution design and service transitions.
• Collaborate with customers to define technical, operational, and business requirements for Managed Services engagements.
• Drive automation, operational efficiency, and service optimization discussions as part of solution design.
• Provide technical leadership and guidance throughout the sales cycle and transition to delivery.

Managed Services Solution Architect Responsibilities

• Design end-to-end Managed Services architectures, including storage, cloud, monitoring, automation, security, and operational processes.
• Assess customer environments using discovery tools, operational data, and stakeholder interviews to determine service requirements and readiness.
• Develop transition strategies for customers moving from self-managed environments or incumbent managed service providers.
• Define security, access, connectivity, monitoring, and tooling requirements required to support successful service delivery.
• Evaluate customer technologies, operational practices, and third-party tools to ensure compatibility with NetApp Managed Services.
• Work closely with sales teams to support solution proposals, Managed Services pricing, and customer presentations.
• Design service management frameworks including incident management, change management, ticketing integration, CMDB alignment, and operational governance.

Job Requirements

• ITIL v4 Certification and practical experience with ITIL-based service management processes.
• Deep NetApp technical expertise (ONTAP, StorageGRID, SnapCenter, Keystone, BlueXP, etc.).
• Strong understanding of enterprise infrastructure, virtualization, and hybrid cloud architectures.
• Experience with customer discovery, infrastructure assessments, and operational readiness evaluations.
• Knowledge of security, remote management, access controls, and compliance requirements in enterprise environments.
• Experience with ITSM platforms, monitoring tools, and service integration frameworks.
• Proven ability to design scalable, secure, and supportable Managed Services solutions.
• Excellent communication, presentation, leadership, and stakeholder management skills.

Preferred Experience

• Experience in Managed Services architecture, consulting, or delivery for enterprise customers.
• Experience transitioning customers from self-managed environments or third-party managed service providers.
• Knowledge of data protection, disaster recovery, and cyber resilience solutions.
• Familiarity with infrastructure discovery, monitoring, and performance analysis tools.
• TOGAF or similar architecture certification (optional but desirable).

Education and Experience

• Typically requires a minimum of 12 years of related experience and a Bachelor's degree or commensurate experience.

Compensation

The target salary range for this position is 170,000 - 253,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

• Health Insurance
• Life Insurance
• Retirement or Pension Plans
• Paid Time Off
• various Leave options
• Performance-Based Incentives
• employee stock purchase plan
• and/or restricted stocks (RSU’s)

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You’ll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you’ll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.