Managed Services Oracle Cloud GL/AP/AR/CM - Sr. Associate - Remote, (US OR Canda)

Huron; Chicago (IL); Remote; USD 119,000 - 140,000; Full time

Job summary

A leading global consultancy seeks an Oracle ERP specialist for their managed services department. The role involves supporting clients and ensuring satisfaction while working with cutting-edge technology. Ideal candidates have a strong background in Oracle and a dedication to high-quality service delivery. This position offers excellent salary potential, comprehensive benefits, and opportunities for career advancement.

Benefits

Comprehensive benefits package including medical, dental, and vision coverage

Opportunity to participate in the employer’s annual incentive compensation program

Strong potential for career advancement

Collaborative team environment

Qualifications

• 4+ years in Oracle services or similar roles.
• Hands-on experience with General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), or Content Management (CM).
• At least one certification in Oracle ERP.

Responsibilities

• Assist in daily operations of managed services.
• Provide support for Oracle ERP managed services.
• Prepare and present reports on service performance.

Skills

Problem-solving

Analytical skills

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Related field

Job description

Employer Industry: Global Consultancy

Why consider this job opportunity:
- Salary up to $140,000
- Opportunity to participate in the employer’s annual incentive compensation program
- Comprehensive benefits package including medical, dental, and vision coverage
- Strong potential for career advancement and growth within the managed services department
- Collaborative team environment focused on delivering high-quality service
- Chance to work with cutting-edge Oracle ERP technology and industry trends

What to Expect (Job Responsibilities):
- Assist in the daily operations of managed services, ensuring timely resolution of client issues
- Provide support to the Oracle ERP managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Prepare and present regular reports on service performance and client satisfaction to senior team members

What is Required (Qualifications):
- Proven expertise and hands-on experience with incidents and service requests related to General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), or Content Management (CM)
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- Minimum of 4 years of experience in Oracle services or similar roles
- Good knowledge of Oracle ERP modules and functionalities, with at least one certification (level 2 support)
- Strong problem-solving and analytical skills

How to Stand Out (Preferred Qualifications):
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Strong organizational and time management skills
- Customer-focused mindset with a commitment to delivering high-quality service
- Knowledge of ITIL or other service management frameworks

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