Managed Services - Onshore Delivery Lead - Senior Manager

PwC International; Atlanta (GA); On-site; USD 124,000 - 280,000; Full time

Job summary

PwC is seeking an Onshore Delivery Lead in a Senior Manager role within our Managed Services practice. You will lead onshore delivery workstreams, coordinate transitions, run operations, and drive continuous improvement for outsourcing engagements.

In this role you will coach diverse teams, manage delivery risk, advise clients at a strategic level, and align resources to demand while delivering value through optimized processes and cost savings.

Qualifications

• Bachelor’s degree required.
• At least 6 years of delivery leadership experience.
• Experience in managed services or outsourcing environments preferred.
• Ability to coach diverse teams and manage stakeholders.

Responsibilities

• Lead onshore delivery activities for managed services, including transitions and run operations.
• Direct delivery teams in complex client environments while balancing SLAs, metrics, delivery risk, and priorities.
• Advise clients on process optimization and operating model design.
• Develop delivery plans and milestones for multiple workstreams with demand-driven resourcing.
• Apply systems thinking to identify root causes and drive improvements.
• Build trusted relationships with client leadership and internal teams.
• Coach team members through ambiguity and change.
• Monitor performance and take corrective actions when needed.
• Translate complex issues into clear, actionable updates for decision making.

Skills

Onshore delivery leadership

Systems thinking

Stakeholder communication

Coaching and mentoring

Client relationship management

Education

Bachelor's degree

Job description

Industry/Sector Not Applicable

Specialism Managed Services

Management Level Senior Manager

Job Description & Summary

The Opportunity

As a Managed Services - Onshore Delivery Lead you will lead multiple service delivery workstreams focused on transitioning and running outsourced solutions, managing delivery teams, programs, commercials, performance, and delivery risk within our Managed Services practice. As a Senior Manager you will lead large projects, advise clients at a strategic level, use sound judgment across complex situations, and coach diverse teams to solve problems and drive operational excellence. In this role at PwC, you will bring together project management, process improvement, and technology skills to help clients streamline operations, reduce costs, and improve efficiency while adapting services, tools, and delivery approaches to shifting business needs.

Responsibilities

• Leading onshore delivery activities for managed services programs, coordinating service transitions, run operations, and continuous improvement initiatives
• Directing delivery teams through complex client environments while balancing service levels, performance metrics, delivery risk, and commercial priorities
• Advising client stakeholders on process optimization, operating model design, and opportunities to streamline workflows and reduce operating cost
• Developing delivery plans, milestones, and dependencies for multiple workstreams, using project management and workforce planning skills to align resources with demand
• Applying systems thinking to identify root causes, troubleshoot performance issues, and implement process improvement actions across service operations
• Building trusted relationships with client leadership and internal teams to communicate progress, surface risks, and align expectations around service outcomes
• Coaching team members through ambiguity and change, promoting accountability, sound judgment, and consistent execution across the delivery model
• Monitoring service performance, validating results against agreed service commitments, and recommending corrective actions when delivery falls off track
• Translating complex operational and technology issues into clear, actionable updates that support decision making and informed escalation
• Driving disciplined execution of managed services processes, tools, and governance routines to support service continuity and ongoing transformation

What You Must Have

• At least a Bachelor's degree
• At least 6 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Business Administration/Management, Engineering
• Demonstrating onshore delivery leadership within managed services environments
• Applying systems thinking to service delivery and process improvement
• Crafting client messages that tell a holistic story
• Directing teams through ambiguity, change, and competing priorities
• Initiating coaching conversations and developing inclusive teams

Travel Requirements

Up to 60%

Job Posting End Date

Salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Why Join Us

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.