Managed Services - Integration / Middleware Analyst (UKG or Infor) - Manager

PwC; Boston (MA); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

401k

Holiday pay

Vacation

Sick leave

Job summary

PwC seeks a Manager in Managed Services to lead the integration and middleware processes, guiding delivery teams and driving performance. You will mentor staff, optimize services, and ensure high-quality outcomes for clients while upholding PwC standards and values.

The role emphasizes project leadership, strategic planning, and the ability to identify improvement opportunities in complex client engagements across functions.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 5+ years of experience in managed services or related fields.
• Proven ability to lead teams, manage delivery, and drive results.
• Strong interpersonal and communication skills for client interactions.
• Experience with integration projects and middleware environments.
• Knowledge of financial systems and data integrity practices.

Responsibilities

• Oversee integration and middleware processes to ensure operational effectiveness.
• Supervise and mentor team members to enhance skills and performance.
• Drive project success by leveraging team strengths and collaboration.
• Maintain high standards of service delivery and quality assurance.
• Lead strategic planning to align team goals with client objectives.
• Identify opportunities for process improvements and innovations.

Skills

System integration

Project management

Team leadership

Stakeholder management

Problem solving

Client communication

Mentoring others

Performance management

Education

Bachelor's Degree

Tools

Infor ION

OS Portal

API troubleshooting

Job description

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Managed Services team, you will lead the integration and middleware processes, promoting seamless operations and exceptional service delivery. As a Manager, you will supervise and develop your team, leveraging their strengths to enhance client engagement and drive project success while upholding the utmost quality standards. This role offers a unique opportunity to make a significant impact by mentoring junior staff and fostering a culture of innovation and excellence.

Responsibilities

• Oversee integration and middleware processes to secure operational effectiveness
• Supervise and mentor team members to enhance their skills and performance
• Drive project success by leveraging team strengths and fostering collaboration
• Maintain exceptional standards of service delivery and quality assurance
• Cultivate a culture of innovation and continuous improvement
• Analyze client needs and develop tailored solutions to meet expectations
• Implement innovative practices in project management and team development
• Engage in strategic planning to align team goals with client objectives

What You Must Have

• Bachelor's Degree
• At least 5 years of experience

What Sets You Apart

• Master's Degree in Computer Engineering, Engineering preferred
• Demonstrating leadership in team integration and troubleshooting
• Monitoring and resolving integration incidents effectively
• Supporting connection point management and API troubleshooting
• Validating data integrity and compliance in financial systems
• Documenting process behaviors and resolution steps for teams
• Coordinating with cross-functional teams for issue resolution
• Maintaining awareness of job dependencies in processes
• Demonstrating proficiency in Infor ION and OS Portal

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.