Managed Services Offering Senior Director

Infor; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Senior Director for Managed Services to oversee product lifecycles and align offerings with market needs. This role requires strategic vision and technical expertise to drive success in managed services. You will collaborate across teams to deliver innovative solutions, engage with customers for feedback, and manage performance metrics. Join a company that prioritizes user experience and leverages data science to transform businesses globally. If you are passionate about product management and customer-centric solutions, this opportunity is perfect for you.

Qualifications

• Experience in product management, ideally in managed services.
• Experience managing the full product lifecycle from concept to launch.

Responsibilities

• Define product vision and strategy for managed services offerings.
• Conduct market research to identify trends and customer needs.

Skills

Product Management

Market Analysis

Customer Engagement

Risk Management

Data Interpretation

Education

Bachelor's degree in Business

MBA or advanced degree

Tools

ERP Systems

Cloud Infrastructure

Job description

The Managed Services Offering Senior Director will support Infor's Managed Services offerings. This individual will be responsible for overseeing the product lifecycle of our managed service solutions, ensuring they align with market needs, customer requirements, and Infor's long-term strategic goals. The ideal candidate will bring a combination of strategic vision, technical acumen, and a customer-focused mindset to drive the success of Infor's Managed Services portfolio.

A Day in The Life Typically Includes:

• Product Strategy & Vision: Define the product vision, roadmap, and go-to-market strategy for Infor's Managed Services offerings, ensuring alignment with business goals and market demands.
• Market Analysis: Conduct market research and competitive analysis to identify trends, customer needs, and opportunities for differentiation.
• Cross-Functional Collaboration: Work closely with product development, cloud operations, service delivery, marketing, and sales teams to deliver new features, services, and enhancements on time and within budget.
• Customer-Centric Product Development: Engage with customers and internal stakeholders to gather feedback, ensuring product solutions are built with the user in mind and are tailored to specific business requirements.
• Lifecycle Management: Manage the end-to-end product lifecycle from ideation through to launch and beyond, including managing product backlogs, prioritization, and launch schedules.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of Managed Services products and identify areas for continuous improvement.
• Risk Management: Identify potential risks and issues impacting the product or service delivery, and work proactively to mitigate them.
• Thought Leadership: Stay current with industry trends, emerging technologies, and best practices in Managed Services and cloud technologies. Share insights and strategic direction internally and externally.
• Service Delivery: Collaborate with service delivery teams on methodology, quality and customer experience, to continuously improve product offerings.

Basic Qualifications:

• Experience in product management, ideally in managed services or professional services.
• Experience in managing the full product lifecycle, from conceptualization through to launch and post-launch support.
• Experience delivering products within a technical and customer-facing environment.
• Managed services, enterprise software and cloud infrastructure experience.
• Experience interpreting data to make informed decisions.
• Experience presenting concepts to both technical and non-technical stakeholders.
• Experience in a customer-centric environment

Preferred Qualifications:

• Bachelor's degree in Business, Computer Science or a related field. MBA or advanced degree.
• ERP implementation consulting or managed services delivery a plus.
• Infor products and software experience (examples: Human Capital Management, Supply Chain Management or Finance).
• Experience in business processes

US Remote (Dallas, TX or Alpharetta, GA)

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that's why we created a policy that you can read here.

This employer uses E-Verify. Please visit this website for additional information.

E-Verify Illinois: Click here, aqui, or tu.