Managed Services, Epic Certified Senior Associate

PwC; Houston (TX); On-site; USD 77,000 - 202,000; Full time

Job summary

PwC is seeking an Epic Certified Senior Associate to support managed services in our Healthcare IT practice. You will analyze complex issues, manage workstreams, and develop deliverables within the Epic Consulting framework, guiding junior staff and aligning delivery with client goals.

The role emphasizes strong client relations, critical thinking, and effective communication in a dynamic consulting environment with opportunities for professional growth.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of experience in Epic-enabled managed services.

Responsibilities

• Support Epic managed services workstreams across healthcare operations and electronic health record environments.
• Analyze client requirements and translate business needs into Epic configurations and functional recommendations.
• Monitor service requests, incidents, and change activities to maintain stable application performance.
• Troubleshoot application issues, document findings, and escalate complex items for deeper technical review.
• Collaborate with healthcare technology teams to support implementation, enhancement, and optimization efforts.
• Review data, workflows, and user feedback to identify process improvements and gaps in the application.
• Prepare documentation, status updates, and deliverables to support ongoing service delivery and client reporting.
• Guide junior team members by sharing knowledge, reviewing tasks, and reinforcing delivery standards.

Skills

Analytical thinking

Client service

Mentoring juniors

Education

Bachelor's degree

Tools

Epic

Job description

The Opportunity

As a Managed Services, Epic Certified Senior Associate you will support client service engagements by analyzing complex issues, managing assigned workstreams, and developing deliverables within Epic Consulting. As a Senior Associate you will build meaningful client connections, interpret feedback, guide junior team members, and navigate ambiguity while deepening your knowledge of the firm’s methods and technology resources. In this role at PwC, you will contribute to managed services work within our Management Consulting practice, apply critical thinking to break down complex concepts, and support delivery efforts that align with client needs and broader project goals.

Responsibilities

• Supporting Epic managed services workstreams across healthcare operations and electronic health record environments


• Analyzing client requirements and translating business needs into Epic system configurations and functional recommendations


• Monitoring service requests, incidents, and change activities to help maintain stable application performance


• Troubleshooting application issues, documenting findings, and escalating complex items when deeper technical review is needed


• Collaborating with healthcare technology teams to support implementation, enhancement, and optimization efforts


• Reviewing data, workflows, and user feedback to identify process improvements and application gaps


• Preparing documentation, status updates, and deliverables that support ongoing service delivery and client reporting


• Guiding junior team members by sharing application knowledge, reviewing assigned tasks, and reinforcing delivery standards

What You Must Have

• At least a Bachelor's degree


• At least 3 years of experience

What Sets You Apart

• Preference for a Master's or Masters of Business Administration degree


• Holding Epic certification for managed services delivery


• Applying Epic software knowledge in healthcare settings


• Using analytical reasoning to interpret health data trends


• Navigating client service workstreams with changing priorities


• Mentoring junior team members through complex assignments

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.