Managed Services, Epic Certified Manager (ODBA and ECSA)

PwC; Chicago (IL); On-site; USD 99,000 - 232,000; Full time

Job summary

PwC seeks a Managed Services, Epic Certified Manager to lead client support for Epic Beaker, Radiant, and Willow environments within our Business & Supply Chain Operations practice.

You will direct teams, coach junior professionals, manage priorities, timelines, and own workstreams while applying sound judgment to complex issues and shifting client needs across ongoing engagements.

Qualifications

• Bachelor's degree required.
• 6+ years of experience.
• Epic certification in Beaker, Radiant, or Willow preferred.

Responsibilities

• Lead Epic application support workstreams for Beaker, Radiant, and Willow within managed services engagements.
• Manage client service requests, issue resolution, and ongoing system support across clinical and revenue cycle environments.
• Coordinate team tasks, timelines, and deliverables for configuration, testing, and production support activities.
• Review system changes and application requests to ensure alignment with workflow, data, and operational requirements.
• Coach junior team members through feedback and review of work products.

Skills

Team leadership

Coaching

Analytical reasoning

Business analysis

Education

Bachelor's degree

Master's degree preferred

Tools

Epic Beaker

Epic Radiant

Epic Willow

Job description

The Opportunity

As a Managed Services, Epic Certified Manager (Beaker, Radiant, Willow) you will lead client support work within our Business & Supply Chain Operations practice, guiding managed services delivery for Epic Beaker, Radiant, and Willow environments. As a Manager you will direct teams, coach junior professionals, manage priorities and timelines, and take ownership of workstreams while applying sound judgment to complex issues and shifting client needs. In this role at PwC, you will bring together application consulting, service delivery, and stakeholder coordination to help develop practical solutions, maintain consistent deliverables, and support client accounts across ongoing engagements.

Responsibilities

• Leading Epic application support workstreams for Beaker, Radiant, and Willow within managed services engagements
• Managing client service requests, issue resolution, and ongoing system support across clinical and revenue cycle environments
• Coordinating team tasks, timelines, and deliverables for configuration, testing, and production support activities
• Reviewing system changes and application requests to validate alignment with workflow, data, and operational requirements
• Guiding junior team members through coaching, feedback, and review of work products
• Translating business needs into functional system solutions using Epic software and electronic health record knowledge
• Analyzing application performance, incident trends, and user feedback to identify process improvement opportunities
• Supporting data-driven decisions through health information systems, health data analytics, and digital tool usage
• Maintaining service documentation, support procedures, and configuration records for assigned applications
• Building relationships with healthcare stakeholders to clarify needs, discuss issues, and move support activities forward

What You Must Have

• At least a Bachelor's degree
• At least 6 years of experience

What Sets You Apart

• Preference for a Master's or Masters of Business Administration degree
• Holding Epic certification in Beaker, Radiant, or Willow
• Managing managed services workstreams within Epic environments
• Applying healthcare technology knowledge to client support delivery
• Coaching teams through Electronic Health Record system changes
• Leveraging business analysis and analytical reasoning in complex issues

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.