Network Services Coordinator

Segra; Charlotte (NC); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Life insurance

401(k) match

Flexible Spending/Health Savings Asss/

Tuition and gym reimbursements

Vacation/PTO, paid holidays

Identity theft protection

Pet insurance

Job summary

Segra in Charlotte, NC is seeking a qualified Managed Services Coordinator II to lead complex deployments across multiple sites. The role combines technical leadership with high-level customer engagement to ensure flawless service delivery.

The successful candidate will coordinate cross-functional teams, interpret engineering documentation, and mentor peers while operating with autonomy to manage risks and timelines.

Qualifications

• Education in business/tech; or equivalent experience.
• 3–5 years in telecom, service delivery, or coordination.
• Knowledge of VoIP, LAN/WAN and network devices.
• Strong communication and customer engagement skills.

Responsibilities

• Lead complex, multi-site managed service deployments.
• Coordinate cross-functional teams to meet delivery timelines.
• Provide technical interpretation and escalate as needed.

Skills

VoIP knowledge

LAN/WAN networking

Customer engagement

Problem solving

Education

Associate/Bachelor degree

Tools

Adtran

Cisco Meraki

Job description

Segra is searching for a qualified and experienced Managed Services Coordinator II to join us in a full-time capacity.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview:

Managed Services Coordinator II is an advanced professional responsible for leading the delivery of complex, multi‑site, and multi‑product managed service deployments. This position serves as a senior operational authority within the Managed Services team, providing elevated technical interpretation, project leadership, and customer engagement throughout the full lifecycle of service delivery.

The Managed Services Coordinator II independently manages high‑visibility customer deployments, interprets advanced engineering documentation, and drives cross‑functional teams to meet aggressive delivery timelines. This role exercises significant autonomy in decision‑making, risk mitigation, and escalation management. Managed Services Coordinator II also contributes to process improvement initiatives and serves as a mentor for the team.

Qualifications

• Education: Associate’s or Bachelor’s degree in Business, Telecommunications, Information Technology, or related field; or equivalent experience.
• Experience: Minimum 3-5 years of experience in telecommunications, service delivery, project coordination, or technical customer support
• Working knowledge of VoIP, LAN/WAN network switching/routing equipment (Adtran, Cisco Meraki), and CPE troubleshooting
• Independent problem-solving and technical troubleshooting across multiple concurrent, high-visibility projects
• Strong interpersonal and customer engagement skills, including advanced technical discovery discussions

About Segra:

Segra owns and operates a wide and dense fiber‑optic infrastructure footprint that provides state‑of‑the‑art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry‑leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer‑focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber‑enabled technologies, driven by our customer‑first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full‑time employees, some of which include:

• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.

Salary Range:

$55,230 - $65,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well‑being through programs supporting physical, mental, financial, and social wellness.