Managed Services Chief Architect

Socket.dev; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Flexible paid time off

401K matching

Equity opportunities

Bonus programs

Paid parental leave

Flexible spending accounts

Full-health benefits

Job summary

MGT Impact Solutions, LLC is seeking a Managed Services Chief Architect to lead strategic pursuits, provide architect-level oversight, and ensure feasibility from the first customer meeting through close. This remote US role focuses on delivering scalable, secure, and high-performance technology solutions for government and public-sector clients.

You will own deal management, pricing strategies, OEM relationships, and vendor partnerships, embedding AI into workflows and ensuring smooth handoffs

Qualifications

• Bachelor’s degree or equivalent work experience.
• Ten (10) or more years of hands-on experience in the applicable technology field.
• Five (5) or more years of presales engineering, solution architecture, or equivalent.

Responsibilities

• Serve as the executive technical lead on large, complex pursuits from first meeting through close.
• Lead executive briefings and demonstrations on-site or virtually.
• Provide architect-level oversight on design, integration, and delivery feasibility before commitment.
• Own critical deal management: engage on at-risk and must-win deals and drive to closure.
• Support the deals desk on discounting and margin escalations for strategic pursuits.
• Deliver architect-level continuity into project startup and client satisfaction.

Skills

ITIL v4

ServiceNow

Power BI

OEM relationships

Presales leadership

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

ConnectWise

Autotask

Jira Service Management

Auvik

ManageEngine

Job description

Managed Services Chief Architect

FLSA Status: Exempt

Full-Time

Location: Remote, US

WHO WE ARE:

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational, and economic performance to help communities thrive.

Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 13 acquisitions, driving over 60% compound annual inorganic growth.

Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT’s culture in the words ofour employees.

WHAT YOU’LL DO:

Strategic Deal Leadership

• Serve as the executive technical lead on MGT's largest, most complex, and most strategic pursuits, from first customer meeting through close.


• Lead impactful customer presentations, executive briefings, and equipment demonstrations on-site or virtually.


• Provide Architect-level oversight on large, complex opportunities, ensuring best practices in design, integration, and delivery feasibility before commitment.


• Own critical deal management: engage on at-risk and must-win deals, resolve technical objections, and drive them to closure.


• Support the deals desk on discounting and margin escalations for strategic pursuits.


• Deliver architect-level technical continuity into project startup, ensuring a seamless handoff to delivery and ongoing client satisfaction.

Offering Development & Refactoring

• Continuously refactor the solution group's offerings to reflect market demand, OEM roadmaps, and delivery capability.


• Own pricing and packaging for the practice, differentiated by vertical, geography, and customer size.


• Define and communicate the practice roadmap and technical vision, internally and to customers.


• Own and maintain strategic OEM and vendor relationships, including roadmap alignment, program participation, and escalation paths.


• Identify, qualify, and manage subcontractors required to extend delivery capability.

Enablement & Sales Support

• Build and deliver presales enablement for the solution group, including solution modes, demo standards, and reference architectures.


• Provide regional sales support, acting as the escalation point for technical and commercial questions in the field.


• Support the deals desk on discounting and pricing escalation.


• Manage procurement vehicles applicable to the practice and ensure the field knows how and when to use them.


• Embed AI into the practice's own workflows — scoping, design, estimating, and proposal generation — to compress cycle time.

Performance Tracking

• Track and report on service delivery capability within the practice, identifying gaps in skills, staffing, or tooling.


• Own OEM certification tracking for the practice, ensuring partner-level requirements and customer-facing credentials are maintained.


• Deliver monthly performance updates covering wins, sales performance and adoption, and customer success collaboration.

WHAT YOU’LL BRING:

• Service delivery frameworks - ITIL v4, tiered service catalog design (break/fix vs. proactive vs. fully managed), and ITSM platforms (ServiceNow, ConnectWise, Autotask, Jira Service Management).


• Monitoring and remote management - network and endpoint platforms (Auvik, ManageEngine, ConnectWise), SIEM/SOC integration, alert threshold and escalation design, and patch/remediation tooling.


• MSP business case - TCO/ROI vs. internal IT, CapEx-to-OpEx translation for finance stakeholders, cost avoidance and soft-value quantification, and competitive differentiation


• Recurring-revenue economics - gross margin modeling for services contracts, attach rates and their effect on deal profitability, and contract structures (auto-renewal, true-up/true-down, co-terming).


• Customer-facing reporting - QBR structure and metrics (SLA attainment, ticket trends, utilization), dashboarding (Power BI, native ITSM reporting), and RCA documentation standards.


• Ability to translate a prospect's environment (device counts, ticket volume, tool sprawl) into a right-sized proposal and a 30-60-90 day transition plan.


• Working knowledge of adjacent practice areas (security, collaboration, cloud/datacenter, physical security) sufficient to identify attach opportunities within a broader deal.

EDUCATION AND EXPERIENCE:

Bachelor’s degree or equivalent work experience.

Experience

• Ten (10) or more years of hands-on experience in the applicable technology field.


• Five (5) or more years of presales engineering, solution architecture, or equivalent .

Skills

• Demonstrated success leading the technical strategy on large, complex, opportunities.


• Proven ability to design and price large-scale solutions, including budgetary and detailed cost estimating.


• Experience owning offering definition, pricing, or packaging for a technology practice or portfolio.


• Experience managing OEM/vendor relationships and subcontractor resources.


• Strong written and verbal communication skills; ability to translate customer requirements into a bill of materials (BOM) and system design.


• Ability to present credibly to executive and C-level audiences on both technical and financial merits.


• Strong organizational, communication, and interpersonal skills; able to prioritize, multitask, and adapt to new technologies.


• Willingness to pursue ongoing learning and professional growth.

WHAT WE OFFER:

Our world-class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects, and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP).

• Flexible paid time off


• 5% 401K matching program


• Equity opportunities


• Incentive and bonus programs


• Up to 16 weeks of paid parental leave


• Flexible spending accounts

Full-health benefits with base employee coverage fully funded, comprising:

• Medical, dental, and vision coverage


• Life insurance


• Short and long-term disability coverage


• Income protection benefits

MGT Impact Solutions, LLCis an equal opportunity employer.

We will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic or class protected by law.