Managed Services Analyst

VanishID; Vermont; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical plans

Dental and vision plans

FSAs/HSAs

One Medical access

Disability insurance

Equity in startup

401k with employer match

Discretionary PTO

Remote-first environment

AI tool stipend

Paid parental leave

Monthly virtual events

Job summary

VanishID is seeking an entry-level Managed Services Analyst to support the MSP team with research, reporting, and data handling. This remote-first role welcomes candidates across the United States and emphasizes confidentiality and security in daily tasks.

The ideal candidate will have a high school diploma, strong research skills, attention to detail, and the ability to work independently while delivering clear written and verbal communication.

Qualifications

• High School Diploma or equivalent.
• Strong research and analytical skills.
• Excellent attention to detail and accuracy.
• Proficiency in using online search engines and browsers.
• Strong work ethic and ability to work independently.
• Excellent communication and interpersonal skills (written and verbal).

Responsibilities

• Support the managed services team with questions, research, and reporting.
• Assist in developing and maintaining internal databases and tracking systems.
• Adhere to confidentiality and data security protocols.
• Perform other duties as assigned.

Skills

Strong research

Analytical skills

Attention to detail

Written & verbal communication

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Office

PowerPoint and Excel

Job description

About Us:

VanishID is the external identity security company. We stop the AI-powered attacks that use exposed identity information from the open and dark web to target executives, employees, and their families.

External identity data sits outside the perimeter, exposed and easy for AI agents to compile into a digital footprint. That's enough to impersonate people, socially engineer them, or find them at home. VanishID's agents hunt for the same exposure around the clock. We score that exposure and initiate compensating controls, closing the paths before an attack sequence starts.

VanishID is growing and we want you to join our mission to keep people and enterprises safe. We are adding an entry-level Managed Services Analyst to our team, who will play a crucial part in delivering value to enterprise customers. This person will be an integral part of our Managed Services team. This is a unique opportunity to join us at this early stage, where you will feel the impact of your work every day and have an open runway for growth. We are a remote-first company and are open to candidates throughout the United States. This role is not eligible for visa sponsorship.

What you will do in the (entry-level) Managed Services Analyst role:

• Support the managed services team as directed, which could include supporting customer questions, conducting internet research, and developing reports
• Assist in the development and maintenance of internal databases and tracking systems
• Adhere to strict confidentiality and data security protocols
• Perform other duties as assigned

Characteristics we are looking for in a candidate include (need to have):

• High School Diploma or equivalent
• Strong research and analytical skills
• Excellent attention to detail and accuracy
• Proficiency in using online search engines and internet browsers
• Strong work ethic and ability to work independently
• Excellent communication and interpersonal skills (written and verbal)

Characteristics we are looking for in a candidate include (nice to have):

• Basic understanding of data privacy concepts
• Experience working with Microsoft Office, especially PowerPoint and Excel

Benefits, PTO & Equity

We're proud to offer a generous benefits package including:

• Various high quality medical plans with 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents
• Dental and vision plans with partial employer-paid coverage
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• Free access to One Medical, HealthAdvocate and TalkSpace online therapy
• Employer-paid short- and long-term disability insurance
• Equity in a growing startup
• 401k with employer match and immediate vesting (both Traditional and Roth)
• Discretionary PTO (we trust you to take time off when you need it!)
• 13 annual holidays off
• AI Tool Stipend for Personal Use
• Paid parental leave
• Monthly virtual events
• A truly remote-first environment

An Important Note:

Don’t meet every single requirement? At VanishID, we are dedicated to building a diverse, inclusive and authentic team, so if you’re excited about this role, but your past experience doesn’t fit perfectly with every qualification in the job description, we encourage you to apply anyway. You may be exactly the person we’re looking for to fill this or other roles.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.