Managed Payroll Services (Payroll Processor)

Greenshades Software; Jacksonville (FL); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in payroll services seeks a Managed Payroll Services Account Team Member to oversee client accounts, ensuring accurate payroll processing and compliance. The ideal candidate will possess strong communication, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment. This remote role involves proactive client support and collaboration with various teams to achieve client business goals.

Qualifications

• 2-5 years of experience in payroll services or client account management.
• Experience with payroll compliance and tax regulations is desirable.

Responsibilities

• Manage payroll processing and ensure client satisfaction.
• Resolve payroll issues by collaborating with cross-functional teams.

Skills

Communication

Problem-Solving

Attention to Detail

Organizational Skills

Education

High School Diploma or GED or Payroll Certification

Tools

Payroll Software

Job description

Position Overview

Managed Payroll Services Account Team Member is proactive & client-focused. This role is responsible for managing a portfolio of clients, ensuring accurate payroll processing, and providing exceptional client support. The successful candidate will help clients achieve their business goals, manage compliance with payroll regulations, and support cross-functional teams to resolve any issues. The role requires excellent communication skills, a keen eye for detail, and the ability to work under tight deadlines, especially during peak times.

Key Responsibilities

Payroll Processing & Client Support

• Ensure accurate and timely payroll processing for assigned clients.
• Serve as the primary point of contact for client payroll inquiries and support requests.
• Understand client business objectives and align payroll solutions to meet their needs.

Issue Resolution & Cross-Functional Collaboration

• Identify and resolve payroll issues by working closely with cross-functional teams such as HR, Tax, and IT.
• Escalate complex issues appropriately while ensuring timely resolution for the client.

Client Relationship Management & Communication

• Proactively communicate with clients on payroll-related matters, compliance updates, and potential impacts on their business.
• Conduct regular check-ins with clients to ensure their satisfaction and identify areas for improvement.

Compliance & Regulatory Support

• Stay updated on changes in payroll regulations and compliance requirements.
• Guide clients on compliance matters and ensure payroll processes meet all relevant legal and regulatory standards.

Documentation & Reporting

• Maintain accurate and detailed documentation of all client interactions, issues, and resolutions.
• Provide clients with periodic reports on payroll performance and other relevant metrics.

Cross-Selling & Growth Opportunities

• Identify and recommend cross-selling opportunities that align with client needs and business goals.
• Collaborate with sales and product teams to provide clients with additional solutions to enhance their experience.

Hyper Care & Client Onboarding

• Support "hyper care" activities for newly onboarded clients or those with a temporary need for additional assistance
• Ensure smooth onboarding of new clients and provide dedicated support during peak periods or times of change.

Other duties as assigned.

Qualifications

Experience

• 2-5 years of experience in payroll services, client account management, or a related field.
• Experience with managed payroll services, payroll compliance, and tax regulations is highly desirable.
• High School Diploma, GED, or Payroll Certification

Skills

• Strong understanding of payroll processes, systems, and regulations.
• Excellent communication and interpersonal skills with a customer-first approach.
• Problem-solving skills with the ability to collaborate effectively across teams.
• Proficiency in payroll software and systems
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Work Location This is a remote position

Travel Willingness to travel up to 25%, especially during peak times.