Managed Payroll Associate - Elevate Solutions Team

Praxis, Inc.; Schaumburg (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity in Schaumburg, IL is seeking a Payroll Associate to deliver white-glove support across payroll, HR data management, and client inquiries. This on-site role requires precise data handling, strong communication, and proactive service delivery to exceed client expectations.

The position emphasizes accuracy, adherence to internal procedures, and collaboration with Product Support, Tax, and Benefits teams to resolve complex issues. In-office only, five days per week during standard hours.

Qualifications

• Bachelor’s Degree required.
• Required to attend full Account Manager training.
• Experience in customer service or previous client interfacing role.
• Proficiency in Microsoft Office suite.
• Data accuracy and proficiency.
• CPP, FPC, APA, and/or SHRM-CP certified (preferred).
• Experience in payroll and/or call center environment (preferred).

Responsibilities

• Payroll and HR data entry with high accuracy and confidentiality.
• Communicate with clients by phone, email, and ticketing systems.
• Manage assigned client workload with timely follow-up and resolution of tasks.
• Diagnose and resolve payroll data discrepancies using available tools and internal resources.
• Collaborate with internal teams to ensure seamless service delivery.
• Ensure adherence to payroll policies and client contracts.

Skills

Customer service

MS Office

Data accuracy

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Type

Full-time

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

In-Office:

This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Elevate Solutions Payroll Associate plays a critical role in delivering white-glove support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Elevate Solutions team, this role is responsible for ensuring the accurate and timely execution of recurring services, while providing proactive, high-touch support that exceeds client expectations. This position requires attention to detail, the ability to manage multiple priorities, and a commitment to delivering operational excellence and client satisfaction.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expectations

• Payroll & HR Data Entry: Maintain and process payroll and HRIS data with a high degree of accuracy and confidentiality across client accounts.
• Client Communication: Deliver prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted resource on routine inquiries and procedural guidance.
• Ownership & Follow-Through: Proactively manage assigned client workload, ensuring timely follow-up and resolution of open tasks, escalations, and service requests.
• Problem Solving: Diagnose and resolve payroll and data discrepancies, leveraging available tools, documentation, and internal expertise to ensure accurate outcomes.
• Cross-Functional Collaboration: Liaise with internal teams (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues.
• Process Adherence: Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements.

Responsibilities

• Payroll Administration: Execute end-to-end payroll tasks including pre-check validations, earnings/deductions auditing, and post-processing confirmations.
• Data Maintenance: Manage HR, timekeeping, and pay data updates such as new hires, terminations, rate changes, and PTO adjustments.
• Client Issue Resolution: Triage and resolve day-to-day service requests from clients, escalating when appropriate based on scope or complexity.
• Knowledge Management: Maintain working knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables.
• Quality & Compliance: Perform audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations.
• Support Tax Filings: Assist with the preparation, validation, and tracking of payroll tax filings. Ensure awareness of deadlines, elevate discrepancies, and coordinate with internal teams to resolve tax related issues.

Requirements

Education and Experience

• Bachelor’s Degree required
• Required to attend full Account Manager training
• Experience in customer service or previous client interfacing role
• Proficiency in Microsoft Office suite
• Data accuracy and proficiency

Preferred

• CPP, FPC, APA, and/or SHRM-CP certified
• Experience in payroll and/or call center environment

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $25.00 - $29.52/hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here.