Managed Fleet Sales and Service Specialist

Hertz; College Park (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Hertz recherche un Spécialiste de la Mobilité de Flotte Gérée pour rejoindre son équipe locale. Le rôle consiste à offrir une expérience de location de voiture rapide et satisfaisante aux conducteurs de Lyft et Uber, tout en gérant des tâches variées dans un environnement dynamique.

Qualifications

• Expérience préalable en service client appréciée.
• Capacité à travailler dans un environnement rapide avec de nombreuses tâches.
• Détention d'un permis de conduire valide.

Responsibilities

• Assurer une expérience de location de voiture optimale en fournissant services et assistance.
• Répondre aux questions sur le programme de location Hertz/Lyft/Uber.
• Préparer les véhicules pour les clients, incluant nettoyage et vérification.

Skills

Communication écrite et orale

Gestion du temps

Travail d'équipe

Professionnalisme

Capacité à travailler dans un environnement rapide

Job description

Responsibilities:
The Managed Fleet Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Wage: $19.00/hr.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply