Managed Care Enrollment Broker

Gainwell Technologies LLC; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A healthcare technology company is seeking a Managed Care Enrollment Broker to provide professional customer service for enrollment assignments. The role requires a high school diploma, at least two years of customer service experience, and proficiency in Microsoft Office and CRM platforms. Candidates must be detail-oriented and comply with HIPAA regulations. This position is remote and offers an opportunity to work within the healthcare industry.

Qualifications

• Two or more years of customer service experience.
• Must maintain confidentiality and comply with HIPAA regulations.

Responsibilities

• Provide prompt, professional customer service regarding enrollment assignments.
• Research, process, or escalate assignment change requests.
• Document calls in detail to ensure accurate information capture.

Skills

Customer service

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM platforms

OneNote

Healthcare provider services

Member services

Insurance claims

Education

High school diploma or G.E.D.

Job description

A company is looking for a Managed Care Enrollment Broker - Remote US.

Key Responsibilities

• Provide prompt, professional customer service regarding enrollment assignments
• Research, process, or escalate assignment change requests received by phone or forms
• Document calls in detail to ensure accurate information capture

Required Qualifications and Education

• High school diploma or G.E.D. required
• Two or more years of customer service experience
• Proficient in Microsoft Outlook, Word, Excel, CRM platforms, and OneNote
• Experience in healthcare, particularly in provider, member services, insurance, or claims
• Must maintain confidentiality and comply with HIPAA regulations