Managed Account Coordinator - S2

FedEx Group; Town of Tonawanda (NY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid training

Job summary

FedEx Logistics is seeking a Logistics Specialist to engage with customers and coordinate compliant entry processing with CBP and PGAs. The role supports pre- and post-arrival activities, prepares and analyzes documentation, and maintains strong partner relationships.

You will assist account administration, resolve exceptions, and communicate across departments to ensure accurate, timely processing. Hybrid work from Tonawanda, NY, with training provided.

Qualifications

• HS Diploma or GED required; 12 months brokerage or transportation experience or customer service experience.
• Proficient with MS Office, Outlook, and standard office equipment.
• Strong verbal and written communication; capable of handling high volumes and time-sensitive tasks.

Responsibilities

• Engage FedEx Trade Networks customers to facilitate compliant CBP and PGA transactions.
• Facilitate entry processing; assist with pre-arrival and post-arrival exception resolution.
• Prepare, analyze, and submit documentation to CBP and PGAs.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Interpersonal skills

Time management

Detail-oriented

Independent worker

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs)

Facilitate entry processing, as well as pre arrival and post arrival exception resolution.

Prepare, analyze, and/or submit documentation to CBP and PGAs

Develop and maintain a strong relationship with customer's front-line personnel

Support Account Administrators with account management activities (exception logs, special spreadsheets).

Perform route cause analysis as directed by the Account Administrator.

Research and resolve customer billing issues

Coordinate post-entry activities on the customer's behalf

Manage the entry verification process.

Sort and assign department workload

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports

Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services

Performs other duties as assigned

Paid Training Provided.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written

Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work

Ability to work independently with minimum supervision. Detail oriented.

Preferred Qualifications

Monday -Friday 4:00PM - 12:30AM.This is a hybrid position located inTonawanda, NY. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current.

Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors.

Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

Typical starting rate: $25.01

Additional Details

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.