Mall Security Officer

Securitas USA; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Competitive benefits

Flexible schedules

Job summary

Securitas USA seeks a Mall Security Officer to patrol a large indoor retail mall, monitor activity, and respond to incidents. You will provide directions, escort services, and assistance to shoppers while upholding mall policies and safety procedures.

Responsibilities include monitoring CCTV, coordinating with authorities when needed, and documenting incidents with accurate reports. Shifts may include days, evenings, weekends, and holidays. Training is provided.

Qualifications

• High school diploma or GED equivalent.
• Strong communication and customer service skills.
• Ability to remain calm during emergencies.
• Basic computer and report-writing skills.
• Ability to stand and walk for extended periods.

Responsibilities

• Patrol the mall, parking lots, and surrounding property on foot or in a vehicle.
• Monitor for theft, vandalism, trespassing, and suspicious activity.
• Respond to emergencies, disturbances, medical incidents, and customer service requests.
• Enforce mall policies, including youth supervision and safety procedures.
• Prepare detailed incident and activity reports.
• Coordinate with local law enforcement, fire departments, and EMS when necessary.
• Monitor CCTV cameras and security systems.
• Assist shoppers with directions, escorts, lost children, vehicle assistance, and other customer service needs.
• Conduct opening and closing security checks of entrances and common areas.

Skills

Communication skills

Customer service

Calm under pressure

Stamina for walking/standing

Report writing/basic computer skills

Education

High school diploma or GED

Job description

Mall Security Officer

Key Responsibilities

• Patrol the mall, parking lots, and surrounding property on foot or in a vehicle.
• Monitor for theft, vandalism, trespassing, and suspicious activity.
• Respond to emergencies, disturbances, medical incidents, and customer service requests.
• Enforce mall policies, including youth supervision and safety procedures.
• Prepare detailed incident and activity reports.
• Coordinate with local law enforcement, fire departments, and EMS when necessary.
• Monitor CCTV cameras and security systems.
• Assist shoppers with directions, escorts, lost children, vehicle assistance, and other customer service needs.
• Conduct opening and closing security checks of entrances and common areas.

Qualifications

• High school diploma or GED equivalent.
• Valid Driver's License for Driving Posts
• Strong communication and customer service skills.
• Ability to remain calm during emergencies.
• Basic computer and report-writing skills.
• Ability to stand and walk for extended periods.
• Prior security, military, law enforcement, or customer service experience is helpful but often not required.

Typical Work Environment

Large indoor retail mall with over 200 stores and entertainment venues.

High public interaction with shoppers and tourists.

Shifts may include days, evenings, weekends, holidays, and overnight coverage.

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client's employees and customers.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

No experience necessary! If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.

Are you interested in being part of our Team?

• Weekly pay
• Competitive benefits
• Flexible schedules

See a different world.