Male Clinical Office Administrator

Top Docs, Inc; Raleigh (NC); On-site; USD 38,000 - 45,000; Part time

Job summary

A leading medical services company seeks a Male Clinical Office Administrator to support practitioners during Compensation & Pension exams for veterans. This role involves various administrative duties, ensuring high-quality service to veterans, and requires strong communication and organizational skills. The part-time position offers an immediate start at $18.50 hourly, with opportunities for extension.

Qualifications

• Prior Clinical Office Admin experience required.
• Good interpersonal skills and flexibility needed.
• Must be able to work independently and in a team.

Responsibilities

• Screens calls and visitors, maintains compliance files.
• Coordinates appointment confirmations and assists with orientation.
• Performs light cleaning and serves as chaperone for exams.

Skills

Communication

Customer Service

Problem Solving

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Gmail

Google Drive

Job description

We are seeking to contract a Male Clinical Office Administrator to assist practitioners in performing Compensation & Pension Exams (C&P) for our military Veterans at various sites throughout the USA.

• Length: One year with the option to extend
• Start Date: ASAP
• Hours: Part Time, Tues - Thurs, 7:30am - 5:30pm
• Pay: $18.50 hourly + benefits
• The VA has requested that we have someone for each gender available to accompany Veterans during certain sensitive exams.

Responsibilities:

• Receives and screens telephone calls and visitors to the office.
• Determines the need(s) of the caller/visitor and addresses them accordingly, providing information per organization policy. Takes and forwards messages.
• Makes appointment confirmation phone calls. Provide instructions to patient, explain an upcoming exam, and/or answer questions.
• Make call outs to veteran if exam date and time needs to be modified same day.
• Greets Veterans by completing check-in process and performs necessary screenings for appointments. Obtains necessary demographic information, signatures, copies, etc. Verifies all information.
• Maintains compliance files, records, logs, charts in accordance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes.
• Maintains and orders supplies for personnel/department as needed or requested.
• Receives and opens incoming mail and packages. Reviews, sorts, and directs to the appropriate person.
• Acts as point of contact for repairs, installations, record retrieval and other company needs.
• Assists with orientation for new staff and practitioners.
• Contacts IT for assistance with issues in the office.
• Performs light cleaning and sanitization of common areas and front desk area.
• Chaperone exams as requested by examiner and exam type.
• Performs any other duties as directed by Optum Serve leadership.
• Commitment to serving Veterans, including those with service animals, ensuring they are not refused service.

Key Attributes:

• Excellent critical thinking, problem solving, verbal and written communication skills, in addition to patience and a high-level of customer service to all attendees and fellow staff.
• Always acts professionally with minimal supervision as a representative of Optum Serve.
• Possesses strong organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others.
• Organizes workload, sets priorities, completes assignments in a timely manner and utilizes resources appropriately while complying with organizational standards.
• Dedicated to building rapport with team members, patients, and the management team by demonstrating a strong customer service orientation and a continuous positive image of Optum Serve.
• Accountability to be punctual and abide by work schedule.

Required Qualifications:

• High School Diploma or GED required.
• Individuals must be able to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.
• Candidates must have prior Clinical Office Admin experience.
• Candidates must possess computer skills: Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, ability to learn new programs and systems.
• This job may require sitting for long periods, bending, twisting and occasionally lifting/carrying more than 50 pounds.

Please send your resume along with the best date/time to schedule a call to discuss this contract opportunity. We look forward to working with you, as you work to serve America’s Heroes.