Major Incident Manager - Remote work in Romania

Lensa; United States; Remote; USD 67,000 - 99,000; Full time

Job summary

Lensa is looking for a Major Incident Manager to oversee high-impact IT incidents in a remote role. You'll lead the resolution processes, ensuring effective communication and documentation, and contribute to continuous service improvement initiatives as part of a dynamic international team.

Benefits

Performance Bonus up to 1 Month Salary

Meal Vouchers

Gym Reimbursement

Medical Subscription

Health Insurance

25 days of holidays + 1 extra day off for your birthday

Additional holidays for loyalty

Qualifications

• Proven experience in IT incident management roles essential.
• Strong understanding of ITIL framework required.
• Ability to effectively manage stakeholders and incidents.

Responsibilities

• Coordinate and manage major IT incidents ensuring swift resolution.
• Lead post-incident report preparation and reviews.
• Communicate timely updates to stakeholders throughout incidents.

Skills

IT Incident Management

Service Management

Communication

Coordination

Analytical Skills

Education

ITIL Certification

Tools

ITSM Tools (ServiceNow, BMC Hellix)

Job description

Major Incident Manager - Remote work in Romania

Major Incident Manager - Remote work in Romania

Lensa partners with DirectEmployers to promote this job for Eurofins.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

In a nutshell

Job Summary: to strengthen its service team, a strategic LIMS Program is looking for its Major Incident Manager & Post Incident Report Manager in the context of a worldwide rollout (target: more than 300 instances). This position is responsible for leading the response to high-impact IT incidents and ensuring thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting.

Your Role

Major Incident Management

• Act as the primary coordinator during major IT incidents, ensuring swift resolution and minimal business disruption.
• Lead incident bridges and war rooms, engaging appropriate technical and business representatives teams.
• Provide timely and accurate communication to stakeholders throughout the incident lifecycle.
• Maintain the major incident process, ensuring alignment with ITIL best practices.
• Track incident trends and contribute to proactive risk mitigation strategies.
  
  

Post-Incident Report Management

• Lead the creation and delivery of comprehensive post-incident reports (PIRs).
• Coordinate with technical teams to gather root cause analysis, corrective and preventive actions.
• Facilitate post-incident review meetings to capture lessons learned and drive service improvements.
• Ensure timely completion and distribution of Post Incident Report to relevant stakeholders.
• Track follow-up actions and PIR tasks to closure.
  
  

What can we do for you?

We Are Offering The Following

• Acompetitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional teamas part of the international and fast-growing Eurofins organization
• Adynamic working environmentwith a good team spirit where personal development and growth are highly encouraged.
  
  

Standard Benefits

• Additional Performance Bonus up to 1 Month Salary per year
• Meal Vouchers
• Gym Reimbursement
• Medical Subscription
• Health Insurance
• 25 days of holidays + 1 extra day off for your birthday
• Additional holidays for your loyalty
• Remote work activity in Romania.
  
  

Are you our kind of extraordinary?

• Proven experience in IT incident management, service management, and problem management roles.
• Strong understanding of ITIL framework (ITIL certification preferred).
• Excellent communication, coordination, and stakeholder management skills.
• Ability to remain calm and effective under pressure.
• Strong analytical and documentation skills, with attention to detail.
• Familiarity with root cause analysis techniques.
• Experience with ITSM tools (ServiceNow, BMC Hellix).
  
  

What else should you know?

As the role and Eurofins' teams are international,please ensure to submit your application inEnglish.

We support your development!Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity!Eurofins network of companies believe in strength and innovation through diversity, being anEqual Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page:https://careers.eurofins.com/

Company description:Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services.It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to 63,000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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