Major Incident Manager

Experis Technology Group; New Jersey; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) with Match

Weekly Pay

Job summary

Experis is seeking a Major Incident Manager to join our client’s Operations team in Texas. You will lead real-time incident management for critical services, coordinate across teams, and drive rapid resolution while minimizing operational impact.

The ideal candidate has hands-on incident and problem management experience, strong stakeholder communication, and familiarity with ITSM tools such as ServiceNow. Remote work within North America may be possible.

Qualifications

• Hands-on experience in Incident Management and Problem Management operations.
• Excellent stakeholder communication and bridge handling skills.
• Experience with ITSM tools, preferably ServiceNow.
• Basic understanding of Cloud Architecture, Kubernetes, VMware, Linux, and networking concepts.
• Ability to work under pressure and manage multiple priorities effectively.

Responsibilities

• Lead real-time incident management for critical services, ensuring swift resolution and minimal impact on operations.
• Coordinate cross-team efforts during major incidents, facilitating effective communication and collaboration.
• Manage incident bridges, providing clear updates and structured resolution pathways.
• Perform initial technical triage utilizing knowledge of virtualization, cloud, Kubernetes, VMware, Linux, and networking.
• Drive root cause analysis and ensure follow-up actions are tracked and completed to prevent recurrence.

Skills

Incident Management

Problem Management

Stakeholder communication

Bridge handling

Pressure management

Prioritization

Tools

ServiceNow

ITSM Tools

Job description

Our client, a leading organization in the technology and communications industry, is seeking a Major Incident Manager to join their team. As a Major Incident Manager, you will be part of the Operations Department supporting incident response and problem resolution teams. The ideal candidate will have strong leadership, excellent communication skills, and a proactive approach to managing high-severity incidents, which will align successfully in the organization.

Job Title: Major Incident Manager

Location: Texas (On-site preferred; remote work within North America possible)

Pay Range: $40/hr

What's the Job?

• Lead real-time incident management for critical services, ensuring swift resolution and minimal impact on operations.
• Coordinate cross-team efforts during major incidents, facilitating effective communication and collaboration.
• Manage incident bridges, providing clear updates and structured resolution pathways.
• Perform initial technical triage utilizing knowledge of virtualization, cloud, Kubernetes, VMware, Linux, and networking.
• Drive root cause analysis and ensure follow-up actions are tracked and completed to prevent recurrence.

What's Needed?

• Hands-on experience in Incident Management and Problem Management operations.
• Excellent stakeholder communication and bridge handling skills.
• Experience with ITSM tools, preferably ServiceNow.
• Basic understanding of Cloud Architecture, Kubernetes, VMware, Linux, and networking concepts.
• Ability to work under pressure and manage multiple priorities effectively.

What's in it for me?

• Opportunity to work in a dynamic and innovative environment.
• Engagement with cutting-edge technologies and processes.
• Chance to develop leadership skills in incident management.
• Collaborative team culture that values continuous improvement.
• Immediate start with potential for long-term engagement.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought‑after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.