Major Client Advocate, National Capital Region (NCR)

Peregrine Technologies; Washington (District of Columbia); Remote; USD 120,000 - 180,000; Full time

Job summary

Peregrine Technologies is seeking a Major Client Advocate based remotely, to own all customer relationships throughout the contract lifecycle and to serve as the primary interface between customers and our teams. You will translate customer needs into updates, workflows, and measurable outcomes for the platform.

You will work closely with senior agency leaders to ensure adoption and expansion, traveling as needed to the National Capital Region.

Qualifications

• Experience owning complex customer relationships across multiple agencies.
• Ability to translate technical delivery into customer value and adoption.
• Comfort working with executives and technical stakeholders to align priorities.

Responsibilities

• Own all client relationships through the contract lifecycle.
• Serve as primary interface between customers and Peregrine teams.
• Drive adoption, expansions, and measurable outcomes at the executive level.
• Coordinate with engineers on updates and workflows based on customer input.

Skills

Owns high-impact customer relations

Executive-level stakeholder engagement

Structured approach to ambiguity

Travel readiness

Job description

Major Client Advocate, National Capital Region (NCR)

Washington, D.C.

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies , and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence - instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people - and we’re amplifying our impact as we expand into the enterprise and internationally.

We are looking for a Client Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships - ensuring Peregrine delivers real, defensible impact at the executive level. You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine’s most important accounts. The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes - not just activity.

Position is based remotely, but must be in the DMV area for frequent travel across the National Capital Region.

About You

• You thrive in complex environments and enjoy taking full ownership of high-impact customer relationships
• You are confident working with command staff, executives, and technical stakeholders alike
• You bring structure to ambiguity and know how to align competing priorities toward a clear outcome
• You are