Major Case Director (Property Claims)

IAT Insurance Group; Raleigh (NC); Hybrid; USD 93,000 - 130,000; Full time

Benefits offered by this job

PTO & Holidays

401(k) match

Profit sharing

Hybrid work environment

Healthcare benefits

Educational assistance

Mentorship program

Dress for Your Day Policy

Training opportunities

Job summary

IAT Insurance Group is seeking a Major Case Unit Director to oversee highly complex exposure claims across national commercial and homeowners properties. The role combines strategic leadership with hands-on guidance of investigators, counsel, and experts, focusing on claims over $250,000 and large loss events.

Hybrid role with office in Raleigh, NC preferred, delivering strong coverage analysis, settlements, and collaboration with reinsurers.

Qualifications

• Bachelor’s degree required with extensive claims handling experience in insurance.
• CPCU or related studies preferred.
• Experience handling large loss property claims and national exposure.

Responsibilities

• Handles highly complex exposure claims and directs use of investigators, appraisers, and experts.
• Directs defense counsel and manages budgets; develops litigation strategy.
• Attends mediations, settlements, and trials as needed; coordinates with reinsurers.
• Verifies coverage and maintains contacts with stakeholders throughout the claim life cycle.
• Sets reserves and negotiates settlements within designated authority.

Skills

Negotiation

Coverage analysis

Travel

Education

Bachelor’s degree

CPCU

Tools

Xactimate

Cotality

Job description

IAT Insurance Group has an immediate need for a Major Case Unit Director that can report to one of the following IAT locations:Sarasota, FloridaAlpharetta, GeorgiaRaleigh, North CarolinaSpring, TexasPlano, TexasVirginia Beach, VirginiaThis role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely.While we prefer candidates to work from one of our listed IAT office locations, we’re open to considering fully remote arrangements for the ideal candidate.This role is a true complex claims handling role that is tasked with managing those claims that are most complex and have the greatest financial exposure under our commercial and homeowners’ property policies . The ideal candidate for this role will be an experienced claims professional with extensive experience handling claims on a national basis with value in excess of $250,000.Responsibilities:Handles highly complex exposure claims based on Claim Guidelines.Directs and manages use of independent investigators, appraisers, and experts. Selects, directs and manages defense counsel including approval of budgets.Develops litigation/file disposition strategy. Attends mediations, settlement conferences and trials as needed.Reports to reinsurers as required by reporting guidelines.Assist Sr. Claim specialists with analysis of claim issues as needed.Verifies/analyzes applicable coverage for the reported loss.Establishes 24-hour contact and maintain appropriate contact with all involved stakeholders throughout the life of the claim file.Investigates each claim by gathering information, conducting interviews, taking statements, conducting website research as needed, reviewing and analyzing reports and related bills.Identifies and addresses subrogation/contribution/SIU opportunities.Sets accurate/timely loss/expense reserves in compliance with Claim Guidelines.Evaluates, negotiates, and authorizes settlements with all stakeholders within designated authority.Negotiates directly with claimants and claimant attorneys upon receipt of critical information.Drafts correspondence, including but not limited to, coverage letters to stakeholders as required.Maintains resident/nonresident adjuster licenses as required.As one of the most senior handler roles, this person will provide continued training and development of the discipline on technical matters.Performs other duties as assigned.Qualifications:Must have:Bachelor’s degree with a minimum of 12 years of claims handling experience in the insurance industry or equivalent applicable experience.Equivalent applicable experience is defined as high school diploma and 16 years of relevant experience.Extensive experience working with commercial and homeowners’ property claimsAt least 5 years of large loss property claims experience, with a focus on claims containing an exposure of $250,000 or more.Advanced technical knowledge including estimating skills using estimating software such as Xactimate and Cotality.Excellent coverage analysis skills with experience in drafting coverage position correspondenceExperience handling litigated files and direction of defense counsel.Excellent negotiation skills.Ability to travel 50%Licensure as required by respective state(s).Ability to analyze data, utilize sound judgment to draw conclusion and make supported decisionsTo qualify, applicants must be authorized to work in the United States and must not require VISA sponsorship, now or in the future, for employment purposes.Preferred to have:CPCU and other insurance related studiesCompensationPlease note, that the annual gross starting salary range associated with this posting is $92,800 – $130,000. Actual salaries will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit-sharing opportunities, and more.To view details of our full benefits, please visit https://www.iatinsurancegroup.com/careers/benefitsIAT Insurance Group is the largest private, family-owned property and casualty insurer in the U.S. I nsurance A nswers T ogether is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.At IAT, we’re committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.We offer comprehensive benefits like:26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off7% 401(k) Company Match and additional Profit SharingHybrid work environmentNumerous training and development opportunities to assist you in furthering your careerHealthcare and Wellness ProgramsOpportunity to earn performance-based bonusesCollege Loan Assistance Support PlanEducational Assistance ProgramMentorship ProgramDress for Your Day PolicyAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.