Major Account Executive, Existing Accounts (DC Area)

Akamai Technologies, Inc.; Cambridge (MA); On-site; USD 174,000 - 312,000; Full time

Benefits offered by this job

Healthcare

401K savings plan

PTO

Employee Stock Purchase Plan

Job summary

Akamai Technologies, Inc. seeks an executive to oversee customer renewals across the DoD Fourth Estate, the Department of the Navy and Marine Corps, focusing on sustaining relationships and maximizing contract value.

You will manage renewals, forecast timelines, coordinate with account teams and technical staff, and lead quarterly business reviews to drive retention and upsell opportunities while navigating DoD contracting cycles.

Qualifications

• 7+ years of enterprise technology sales or account management experience, including 5+ years with DoD clients (Navy/Marine familiarity).
• Track record of high renewal rates and growing existing accounts.
• Experience working with prime contractors, resellers, and contract vehicles.

Responsibilities

• Manage renewals for DoD accounts and achieve retention and net revenue retention targets.
• Forecast renewal timelines and align with budgets across agencies.
• Upsell, cross-sell, and introduce new services to expand accounts.

Skills

DoD client management

Navy/Marine familiarity

Enterprise technology sales

Contract renewal experience

Tools

Salesforce

Job description

Job Description

Do you build customer relationships that last for years, and grow with every renewal?

Join our Public Sector Team!

Akamai supports the Department of Defense by securing digital properties and managing identity solutions for millions of users. Akamai seeks an executive to oversee customer renewals across the DoD Fourth Estate, Department of the Navy and Marine Corps.

Job Description

Do you build customer relationships that last for years, and grow with every renewal?

Join our Public Sector Team!

Akamai supports the Department of Defense by securing digital properties and managing identity solutions for millions of users. Akamai seeks an executive to oversee customer renewals across the DoD Fourth Estate, Department of the Navy and Marine Corps.

Partner with the best

This role involves managing Akamai's accounts, ensuring contract renewals, expanding service adoption, and introducing new solutions. Responsibilities include collaborating with account teams and serving as the main commercial contact for customers throughout contract lifecycles.

• Managing renewals for existing customers while achieving retention and net revenue retention goals across specified agencies and military programs.
• Managing the renewal calendar by forecasting timelines, aligning with budgets, and collaborating with stakeholders to ensure uninterrupted service continuity.
• Expanding accounts by upselling, cross-selling, introducing new services, and identifying opportunities for the sales and capture team.
• Running regular quarterly business reviews with customers, tracking customer health and satisfaction, and acting early on usage, budget or risk.
• Collaborating with Technical Account Managers and Sales Engineers to maximize customer value and relaying feedback to Product Management.
• Fostering and sustaining trusted relationships with program managers, CIO staff, mission owners, contractors, and systems integrators.
• Maintaining accurate account plans, renewal forecasts and pipeline in Salesforce.

Do What You Love

• Bring 7+ of enterprise technology sales or account management expertise, including 5+ managing DoD clients, with Navy or Marine Corps familiarity.
• Have a track record of high renewal rates and of growing existing accounts year over year against quota.
• Understand DoD contracting and budgeting, including period-of-performance renewals, option years, fiscal-year funding cycles, continuing resolutions and end-of-year spending.
• Have experience working through prime contractors, resellers and contract vehicles.
• Discuss DoD cybersecurity and modernization priorities, such as Zero Trust Strategy and ICAM, with technical and program audiences effectively.
• Hold an active U.S. Secret clearance (TS/SCI), or be able to obtain one.
• Bring a customer-first mindset, effective organization and the follow-through to manage many accounts and renewal dates at once.

About Us

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai

We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both. Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - The On Target Earnings (OTE, base salary + commissions) for this position ranges from $173,600 - $312,400/year; a candidate’s OTE is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.