Maitre D' (Part-Time)

Ranchinc; Anaheim (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a renowned restaurant in the heart of Anaheim as a Maitre' D, where your charisma and leadership will shine. In this pivotal role, you'll create a welcoming atmosphere for every guest, manage reservations, and inspire the front of house team to deliver exceptional service. With a focus on high-end dining and a commitment to hospitality, you'll be at the forefront of an award-winning experience that values quality and creativity. If you're passionate about the restaurant industry and ready to make a lasting impression, this is the perfect opportunity for you to thrive in a dynamic environment.

Qualifications

• 4+ years' experience in a high-end, fast-paced restaurant environment.
• Excellent communication and customer service skills.

Responsibilities

• Handle guest reservations and inquiries with a warm greeting.
• Drive the culture of Excessive Hospitality among the staff.
• Manage floorplan for efficient service during seating.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

High-End Food and Beverage Knowledge

Problem Solving

Job description

Proudly listed in the Michelin Guide, THE RANCH Restaurant is an award-winning independent concept in the heart of Anaheim. Our seasonal menu features globally inspired dishes and classic American favorites that honor the best in local and regional ingredients. Our Wine Program is supported by a team of sommeliers and has won "Best Of Award Of Excellence" for ten consecutive years.

THE RANCH is seeking a passionate industry leader & role model who is charismatic, experienced, and self-motivated to join our restaurant as Maitre' D. As a lead member of our front of house team, you would be responsible for handling the logistics of reservations and seating arrangements, greeting our customers, and encouraging and engaging the other front of house staff to do the same. We want to deliver a welcoming first impression for every guest that walks through our doors. Our ideal candidate has prior experience in a similar role, is known for their high level of customer service skills, and their ability to handle the logistics of running the restaurant floor with attention!

Responsibilities

• Make, adjust, and cancel guest reservations.
• Answer calls before open hours to handle guest reservations and inquiries.
• Greet all guests with a warm smile and welcoming posture, educating other front of house staff on how body stance can welcome or hinder guests from entering.
• Drive the culture of Excessive Hospitality among not only those at the host stand but throughout the Restaurant, including ensuring the restaurant is pristinely set in preparation for guests to arrive.
• Foster creativity in planning and arranging for special touches for guests and VIPs.
• Act as a liaison to VIPs and out-of-town guests, acting as their "point-of-contact" for visiting THE RANCH whenever they are in town.
• Answer customer questions regarding food, drinks, and specials.
• Inspire and educate the front of house staff. Most importantly, show how it's done.
• Cover the basics: cleanliness, timeliness, and consistency.
• Be the first line of communication at the front to handle customer complaints or disputes.
• Manage floorplan to ensure efficient and excellent service throughout a given seating.

Requirements

• 4+ years' experience in a high-end, fast-paced restaurant environment.
• Adaptive organizational skills and the ability to change plans to meet new circumstances.
• Excellent communication and customer service skills, both verbal and written, with the ability to tactfully deliver unwelcome news to guests.
• Must have knowledge and appreciation for high-end food and beverage culture.
• Highly service trained – effortlessly able to show others how to serve in an unpretentious, yet high-quality food & beverage environment.
• Ability to stand on your feet for long periods of time (up to 8 hours).
• Must be able to communicate clearly with Managers, back of house, and other front of house staff.
• Must be dependable and able to work with a team.
• Must possess a good attitude, attention to detail, organizational skills, and the ability to work under pressure.
• Wine and Spirits Certifications a plus.

Job Type: Part-Time

Hours: Full availability including weekends and holidays.

Pay rate: $25.00 to $30.00 per hour. Pay may vary depending on experience, qualifications, and other job-related factors.

You may send a resume or your experience to:

THE RANCH Restaurant & Saloon
Human Resources
1025 E. Ball Road
Anaheim, CA 92805
Fax: [phone]
Email: [e-mail]

THE RANCH Restaurant & Saloon is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.