Maître D' & Guest Experience Lead

Newtown, PA; Newtown (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

Piccolo Trattoria in Newtown, PA is seeking a warm, polished Host/Maître D' to greet guests and guide them to a memorable dining experience. In this fast-paced, guest-focused role you will manage reservations and seating, coordinate with front-of-house and back-of-house teams, and train staff on service standards while maintaining a welcoming entrance and host stand.

You will oversee table turnover, communicate wait times, handle guest inquiries, and ensure superb hospitality with a calm,

Qualifications

• Prior experience as a host, maître d', or front-of-house role.
• Exceptional interpersonal and communication skills.
• Ability to remain calm, composed, and courteous in a high-volume dining environment.
• Strong organizational skills with the ability to multitask effectively.
• Familiarity with reservation management systems OpenTable, a plus.
• Professional appearance and a genuine passion for hospitality.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor upon arrival.
• Manage reservations, waitlists, and seating arrangements to optimize dining room flow.
• Coordinate with front-of-house and back-of-house staff to ensure seamless service.
• Oversee table turnover and communicate wait times accurately to guests.
• Handle guest inquiries, special requests, and complaints with grace and professionalism.
• Maintain a clean, organized, and visually appealing host stand and entrance area.
• Assist in training and guiding host staff on service standards and guest engagement.

Skills

Interpersonal skills

Communication

Multitasking

Front-of-house experience

Reservation management

Tools

OpenTable

Job description

Piccolo Trattoria in Newtown, PA is seeking a warm, polished Host/Maître D' to greet guests and guide them to a memorable dining experience. In this fast-paced, guest-focused role you will manage reservations and seating, coordinate with front-of-house and back-of-house teams, and train staff on service standards while maintaining a welcoming entrance and host stand.

You will oversee table turnover, communicate wait times, handle guest inquiries, and ensure superb hospitality with a calm,