Maitre D Full/Part Time Hourly ($11 - $15) plus tips

Sag Harbor Tavern; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A popular restaurant in Sag Harbor is seeking a dedicated maître d'. In this role, you will be pivotal in enhancing the guest experience, managing service flow, and maintaining open communication with staff. Ideal candidates possess excellent hospitality skills, the ability to remain calm under pressure, and a love for food and beverage. Weekend availability is essential.

Qualifications

• Must be knowledgeable and approachable, with experience in hospitality.
• Proficient in Resy for managing reservations effectively.
• Flexibility to work in varying service environments, both indoor and outdoor.

Responsibilities

• Manage the guest experience and flow of service.
• Communicate effectively with front- and back-of-the-house teams.
• Ensure timely completion of side work and handle payments accurately.

Skills

Friendly demeanor

Excellent communication skills

Problem solving skills

Attention to detail

Ability to stay calm under pressure

Tools

Resy

Job description

Sag HarborTavern, Red Hook Tavern's first sister restaurant out East, brings classic American tavern fare to the waterfront village of Sag Harbor, NY. We are bringing the same warmth, atmosphere, and hospitality of our frist location to Sag Harbor with a focus on the beautiful seafood caught right off the coast of Long Island.

We are looking for an experienced maître d'. This person will play an integral role on our team communicating with both front- and back-of-the-house, controlling the flow of service, and setting the tone for the entire guest experience.

If you are a passionate about food, beverage and giving amazing service, we want to hear from you! Please send a resume and cover letter telling us why you would be a good fit at Sag Harbor Tavern. Job description and responsibilities below. We’re looking forward to hearing from you!

Maître d'

Candidates should be knowledgeable, approachable, and comfortable communicating with guests from different backgrounds. A certain level of flexibility and adaptability is appreciated since we are operating both inside the dining room and outside on our patio, and a true love of hospitality is required.

The maître d' will work closely with our service staff, kitchen crew, Chef, and General Manager.

Requirements:

1. Friendly demeanor - you will be the first person guests see when walking into the restaurant. We need a maître d's who will welcome guests warmly and make them feel comfortable.
2. Experience with Resy — you should have full knowledge and understanding of how the platform works and be an incredible Resy Tetris player in terms of being able to move things around in order to maximize covers.
3. Excellent communication skills — you will be in charge of communicating open menu counts with the kitchen, and keeping front- and back-of-the-house abreast of tight turn times, VIPs, late parties, all-ins, etc.
4. Ability to stay calm under pressure — you will control the flow and pace of the entire service while staying calm and friendly. It will be up to you to use your experience and judgement to speed up or slow down seating according to guidelines set by management even when there is a line at the door.
5. Desire to learn more about food, wine and cocktails.
6. Able to complete all opening/closing side work in a timely fashion.
7. Able to accurately handle debit/credit card transactions.
8. Punctuality
9. Problem solving skills
10. Attention to detail
11. Able to lift 40+ pounds and stand/walk for 8 hours
12. Weekend availability a must