Maitre'd & Club Concierge

The Bartolotta Restaurants; Town of Hartland (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading restaurant organization seeks a Maître d’ & Club Concierge to ensure exceptional service and manage guest experiences. The role involves overseeing reservations, maintaining service standards, and fostering a welcoming environment. Ideal candidates will have a hospitality heart and strong communication skills, with a commitment to excellence in a high-volume setting.

Qualifications

• 3-5 years in a high-volume, upscale restaurant environment.
• State-compliant food handling certification required.

Responsibilities

• Manage reservations and oversee the ambiance of the restaurant.
• Engage with guests to build loyalty and recognition.
• Supervise the host team for seamless guest interactions.

Skills

Customer Service

Communication

Problem Solving

Time Management

Team Support

Education

Food Handling Certification

3-5 Years in Restaurant

Tools

OpenTable

Tok

Excel

Job description

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Description

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

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Job Type

Full-time

Description

The Bartolotta Restaurants is a nationally recognized organization with a commitment to excellence. We value our team members, who are essential to our success. We seek individuals with a 'hospitality heart'—dedicated to providing excellent service, caring for guests, and maintaining a positive attitude. We operate as a family, and our team members are considered part of our family.

Job Purpose

As a lead member of our front-of-house service team, the Maître d’ greets customers, manages reservations for the restaurant and Club 1902, and oversees logistical details, setting the ambiance and atmosphere of the space.

Primary Duties and Responsibilities

• Ensure quality food, beverage, and service standards are met with professionalism and friendliness.
• Serve as the primary contact for Club 1902 members during club hours, handling reservations and requests.
• Create a warm, attentive, and courteous environment for guests.
• Engage with guests to build loyalty and recognition.
• Handle guest requests gracefully and respond promptly to needs.
• Maintain a thorough understanding of menus, wine, and cocktail programs.
• Supervise the host team for seamless guest interactions.
• Support training and development of team members.
• Report equipment and food quality issues to management.
• Adhere to sanitation, health regulations, and company standards.
• Perform daily side work duties.

Requirements

Qualifications

• Willingness to learn and maintain high standards.
• Positive attitude and team support.
• Ability to work under pressure and adapt to demands.
• Strong analytical, strategic, and collaborative skills.
• Maintain personal and workspace cleanliness.
• Excellent sales, customer service, and communication skills.
• Organized, detail-oriented, and self-directed.
• Effective time management and problem-solving skills.
• Ability to build relationships across organizational levels.
• Flexibility to work irregular hours, including nights and weekends.

Experience and Education

• 3-5 years in a high-volume, upscale restaurant environment.
• State-compliant food handling certification.
• Experience with online booking platforms like OpenTable and Tok.
• Proficiency in computer applications (Excel, Windows, etc.).

Physical Requirements

• Ability to stand, walk, use hands, reach, bend, and lift up to 25 pounds.

ADA Disclaimer: Reasonable accommodations will be considered on a case-by-case basis.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Restaurants