Maître D

WellQuest Living; Palo Alto (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

WellQuest Living Llc is seeking a Maître D’ to welcome residents and guests, serve food in a friendly, courteous manner, and oversee dining area operations in alignment with company policies.

You will print daily menus, coordinate with the Chef on reservations, assist residents with menu selections, manage private dining arrangements, supervise wait staff, and help maintain a clean, safe dining environment.

Qualifications

• Hospitality service experience preferred.
• Excellent guest service and communication skills.
• Ability to manage dining room operations and staff.

Responsibilities

• Printing the daily menus and coordinating with the Chef about reservations.
• Assist residents with menu selections and explain ingredients and preparation methods.
• Manage reservations and wait staff scheduling; supervise private dining arrangements.
• Ensure snacks go out on time and coordinate Friday happy hour.
• Maintain a clean, sanitary, clutter-free dining environment.

Job description

In alignment with WellQuest’s mission and values, the Maître D’ is responsible for serving food in a friendly, courteous manner, and performing a variety of duties in and around the dining area and kitchen. All responsibilities must be completed in accordance with Company policies and procedures, current standards, guidelines, and regulations.Position Responsibilities:• Printing the daily menus, making any changes that occur and coordinating with the Chef about reservations.• Assist residents with menu selections as needed. Identify how various menu items are prepared, ingredients, and cooking methods especially for daily specials for residents and guests.• Ensure that snacks go out on time, happy hour on Fridays. Coordinating any resident parties, birthdays, etc.• Checking and dealing with private dining room arrangements• Maintain clean, sanitary, and clutter free work environment always.• Cooperate to get work done and is flexible with daily schedule.• Manage the reservations and wait staff teamGeneral Duties:• Respond to resident concerns in a professional and caring manner. Elevate issues to a supervisor when appropriate.• Demonstrate knowledge of each resident as an individual.• Maintain a safe and secure environment for all team members, residents, and guests, following established safety procedures:o Illness and Injury Prevention Program (IIPP)o Universal Precautions and Bloodborne Pathogenso Evacuation and Disaster Planso Resident Elopement procedures• Report occupational exposure to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the Company’s policies and procedures.• As required by state licensure, complete monthly training, attend scheduled in-services and mandatory meetings. Maintain all required certifications/licensures as required.• Demonstrate flexibility in work schedule as evidenced by working holidays, evenings, weekends, and additional shifts when necessary to ensure adequate coverage within the department.• Display tact and friendliness when interacting with residents, families, and visitors.• Encourage teamwork through cooperative interactions with co-workers and other departments.• Provide support to Community’s marketing efforts through positive, friendly interaction during all Community tours and telephone contact with the public.• Ensure positive, friendly interactions with all potential residents, family members and referral sources.