Maitre D'

Union Square Hospitality Group; Boston (MA); On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

401(k) matching

Dining discounts

Parking subsidy

Career growth

Job summary

Ci Siamo Boston, from Union Square Hospitality Group, is seeking a Maitre D’ to guide reservations, greet guests, and support service flow as we open in Commonwealth Pier. This pivotal role ensures a welcoming, efficient dining room that aligns with our Enlightened Hospitality standard.

You’ll collaborate with management, host team, and kitchen to seat guests, manage expectations, and elevate the guest experience. Prior guest-facing experience and strong English language skills are required.

Qualifications

• 2+ years in a guest-facing restaurant role
• A passion for guest experience and hospitality
• English fluency; additional languages preferred but not required
• Ability to stand or walk for long periods of time

Responsibilities

• Support Enlightened Hospitality culture consistently
• Create a welcoming environment; recognize VIP guests and regulars
• Quote accurate wait times and manage guest expectations
• Act as liaison between guests, management, service staff and kitchen
• Work with efficiency and urgency while staying composed
• Understand reservations strategies and SevenRooms operations
• Coordinate with management to optimize the book and boost covers

Skills

Guest service

English fluency

SevenRooms knowledge

Tools

SevenRooms

Job description

Ci Siamo is a restaurant from Danny Meyer’s Union Square Hospitality Group and James Beard semifinalist Chef Hillary Sterling. Located at Manhattan West, this NYT Top 100 restaurant celebrates the beauty of simplicity centering around live-fire cooking. The Italian-inflected menu takes inspiration from Chef Sterling’s extensive travels and is rooted in the understated excellence of seasonal ingredients and purposeful preparations. Ci Siamo, which loosely translates to “we’ve made it” or “we’ve arrived,” bridges the traditional with the contemporary to introduce a new space that is at once transportive yet warmly familiar.

Ci Siamo’s upcoming Boston location will embody the same dynamic energy and commitment to culinary excellence as its New York original. Located at Commonwealth Pier, an exciting new waterfront project within the Seaport neighborhood, Ci Siamo Boston looks forward to assembling a talented opening team in our new home.

Who you are:

The Maitre D’ role is a vital member of the Service team, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. The Maitre D’ has a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfil their roles with excellence.

What you’ll do:

• Consistently support a culture of Enlightened Hospitality
• Create a welcoming and hospitable environment for guests. Recognizing VIP guests, regular guests and actively trying to create new ones
• Quote accurate wait times while “finding the yes” for all guests
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly
• Work with efficiency and a sense of urgency while remaining composed
• Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Sevenrooms
• Coordinate with management and guest experience team to “build the book” and boost cover counts while taking into consideration both the needs of the business and the needs of our guests

What we need from you:

• 2+ years in a guest-facing restaurant role
• A passion for guest experience and hospitality
• English fluency and additional languages preferred, but not required
• Ability to stand or walk for long periods of time

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Server, you’ll enjoy:

• Competitive pay: Hourly rate of $28/hour
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
• Convenience & flexibility: Parking subsidy and pre-tax commuter benefits for transit
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger.Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dotsto build uplifting experiences and relationships
• Center the salt shakerwith an unwavering commitment to excellence and the values that matter most
• Write a great next chapter.The road to success is paved with mistakes well-handled
• Bring a charitable assumptionand err on the side of generosity
• Leave our campsite better than we found it;always responsible for the impact of our wake

*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.