Maison Host, NY Hudson Yards

Van Cleef & Arpels; New York (NY); On-site; Full time

Job summary

Join a leading luxury brand as a Host in New York, where you'll provide exceptional client experiences in a dynamic retail environment. Ideal candidates have a passion for luxury, strong communication skills, and relevant educational or professional backgrounds. This role offers career development opportunities within a prestigious Maison.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Matching

Paid Time Off

Wellness Reimbursements

Employee Assistance Programs

Qualifications

• At least one year of experience in retail, contact centers, or customer service.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet customers promptly and professionally.
• Guide visitors and manage inbound calls.
• Respond to customer inquiries via email and chat.

Skills

Communication

Customer Service

Proficiency in Microsoft Office

Education

Bachelor’s Degree in Fashion

Bachelor’s Degree in Retail

Job description

Join the Maison Host, NY Hudson Yards at Van Cleef & Arpels

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Are you a good match?

The ideal candidate embodies a passion for luxury fashion and retail, with either a bachelor’s degree in Fashion, Retail, or a related field, or at least one year of experience in retail, contact centers, or customer service. You should thrive in dynamic, customer-facing environments and demonstrate excellent communication skills. Proficiency in Microsoft Office is required; fluency in multiple languages is a plus.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for delivering an exceptional client experience.

In this role, you will:

• Greet customers promptly, professionally, and engagingly
• Guide visitors to the appropriate staff and manage inbound calls
• Respond to customer inquiries via email and chat, covering topics like hours of operation and repair processes

More than a role…we recruit for a career!

Joining Van Cleef & Arpels means becoming part of a Maison committed to employee career development. You will be immersed in our world through training on our history, craftsmanship, and creations.

The recruitment process

Submit your application online. If your profile matches our criteria, our Talent Acquisition team will contact you for an interview. The process involves several interviews at various organizational levels. Applicants must have valid work authorization in the USA. Salary negotiations will be based on skills and experience.

We offer

Richemont provides a comprehensive benefits package, including medical, dental, vision, health savings accounts, life insurance, disability benefits, 401(k) with employer matching, paid time off, wellness reimbursements, and employee assistance programs. We support community involvement through volunteer days.

Expected Salary Range: $25-$27 per hour

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Retail, Luxury Goods, Jewelry

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