Job Description
Job Title:
Service Technician
Department:
Maintenance
Reports To:
Community Director and Service Director
FLSA Status:
Non-Exempt
Position Summary:
Performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance related tasks.
Organizational Responsibilities:
- Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics.
- Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions.
- Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.
- Project Management: Create and maintain clear and sequenced plans to successfully launch projects.
- Change Management: Lead cross-functional teams through change programs and projects, leveraging frameworks and influence modeling to drive awareness and outcomes.
- Community Service: Participate in activities outside normal business to enhance the company and your stature in the marketplace, including involvement in industry associations and community activities.
Essential Duties and Responsibilities:
- Complete work orders within 24-48 hours, diagnosing issues and performing repairs according to policies, safety standards, and codes.
- Prepare vacant apartments for leasing by completing inspections, creating punch lists, scheduling vendors, and inspecting work.
- Manage materials and supplies by tracking inventory, returning unused items, and notifying supervisors for reordering.
- Document all work accurately and timely.
- Assist in maintaining grounds and common areas, including trash pickup, pressure washing, cleaning, and painting.
- Support cost-saving initiatives by repairing rather than replacing parts, practicing waste reduction, and proper tool use.
- Inspect work by contractors and vendors to ensure quality standards are met.
- Follow safety policies, participate in safety meetings, and report incidents promptly.
- Provide excellent customer service, addressing questions and complaints professionally, and working efficiently under stress.
- Conduct routine property inspections to identify safety and maintenance needs and communicate concerns to management.
- Maintain regular attendance and punctuality, and meet physical demands of the role.
Work Hours:
Typically 40 hours/week, with flexible scheduling including evenings, weekends, and holidays, as per site needs.
Qualifications:
- Education/Experience: High school diploma or GED; experience with tools, mechanical equipment, and maintenance tasks.
- Ability: Effective communication skills for internal and external interactions.
- Math Skills: Ability to perform basic arithmetic operations.
- Reasoning Skills: Logical thinking and problem-solving abilities.
- Computer Skills: Proficiency in internet, word processing, spreadsheets, and property management systems.
- Certificates and Licenses: EPA Type I and II or Universal refrigerant certifications, valid driver’s license.
Supervisory Responsibilities:
None.
Work Environment:
Indoor and outdoor work, exposure to weather and landscape conditions, with accommodations available for disabilities.
Physical Demands:
Regular use of hands, standing, walking, climbing, and lifting up to 50 pounds independently, 150 with assistance. Ability to work in various weather conditions and navigate stairs and extended distances.
Routine travel may be required for property support, training, or meetings.
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