Maintenance Technician - Student Housing

University Partners; Knoxville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

University Partners in Knoxville, TN is seeking a Maintenance Technician to perform routine maintenance, respond to service requests, and help keep common areas clean and safe. The role reports to the Maintenance Supervisor and may involve an Assistant Maintenance Supervisor on larger communities.

You will handle work orders, grounds upkeep, make-readies, and inventory, with on-call weekend/overtime as needed.

Qualifications

• Must have excellent customer service skills.
• Strong communication and listening abilities.
• Organized and detail-oriented with good time management.
• Able to read and follow simple instructions and memos.
• Willing to learn and adapt in a fast-paced maintenance environment.
• Must have own tools and basic maintenance aptitude.

Responsibilities

• Provide excellent service to residents, guests, employees and contractors.
• Complete routine service requests within 24 hours under supervision.
• Maintain clean, safe common areas and upkeep of the maintenance shop.
• Report issues to Maintenance Supervisor and Community Manager.
• Assist in other tasks as directed by supervisor.
• Spot-clean model and vacant units daily.
• Perform make-ready tasks per schedule and ensure units are ready for occupancy.
• Complete work orders and maintain logs as required.
• On-call coverage during non-business hours as directed.

Skills

Customer service

Communication skills

Organized

Detail-oriented

Time management

Team player

Read and follow instructions

Willingness to learn

Physically capable

Education

High school diploma or GED

Tools

Own tools

Job description

JOBPURPOSE:

Student housing property in Knoxville, TN is hiring for a Maintenance Technician.

Dependingonthesizeofacommunity,thecommunitymayhaveanAssistantMaintenanceSupervisor who oversees the Maintenance Technicians, assists the Maintenance Supervisor with administration, and also performs maintenance work orders.On smaller communities, the Maintenance Supervisors may oversee Maintenance Technicians directly.Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.

PRIMARYDUTIES&RESPONSIBILITIES:willalwaysincludethosespecificallyassignedbytheimmediate supervisor.

• Providingexcellentservicetoresidents,guests,employeesandcontractors.
• Completingallroutineservicerequestswithin24hoursatthedirectionofMaintenanceSupervisor.
• Ensuringthecleanconditionofthecommunityatalltimes.
• Maintainingthemaintenanceshopaccordingtopolicy.
• ReportingmaintenanceissuestotheMaintenanceSupervisorandCommunityManagerforreview.
• AssistinginothertasksasdirectedbytheMaintenanceSupervisor.
• Spotcleaningthemodelandvacantunitsonadailybasis.

Daily/Weekly:

• Meetings:Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns.Expect to receive a daily list of assignments and direction from Maintenance Supervisor.
• Timekeeping:Keep a record of hours utilizing company provided forms.Obtain authorization to work overtime from Maintenance Supervisor or Community Manager.
• Common Area Inspection/Pick-up:Walk Common areas daily, before 9 am.Always be diligent to look for maintenance issues.
• Peak Day Trash Pickup:At direction of Maintenance Supervisor, inspect all grounds and ensure cleanliness.
• Make-ReadyPreparation:Per the turn schedule provided by the Maintenance Supervisor, complete turns:
  1. InstallVendorLockonunitwithin24hoursofreceivingkeysfromresident.
  2. Communicateanyvendormake-readyissuestoMaintenanceSupervisor.3
  3. Ensure that Maintenance Supervisor has walked unit and has approved all work to be done prior to start.
  4. Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized.

• Workorders:Completeworkordersasdirected.Ensure24-hourresponsepolicy.(Daily)
• Key Change-Outs:At direction of Maintenance Supervisor, change out vendor lock for newly keyed lock once a unit has been leased and move-in is scheduled.Document in CSR.
• On Call: Provide on call coverage during non business hours, as directed by Maintenance Supervisor. On larger properties, on call duties are rotated amongst all maintenance staff.
• BreezewayCleanliness:Enforcetrashstandardsonproperty.ReportviolationstoMaintenance Supervisor so notices to residents can be issued. (Daily)
• PoolMaintenance:AtthedirectionofMaintenanceSupervisor,logandmaintainpoolchemicals daily, according to local code.
• Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets.
• Maintenance Inventory: Inform Maintenance Supervisor of supplies needed.
• Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly)

Monthly

• ScheduledInspections:ReviewPreventativeMaintenanceCalendaronmonthlybasis.Atthe Direction of the Maintenance Supervisor, perform following duties on a monthly basis:
  1. Car Checks
  2. BreezewayInspections
  3. SafetyandTripHazardInspections
• Monthly Safety Meeting:Attend a monthly safety meeting to stay informed of safety regulationsandchanges.Utilizemeetingtocommunicateproblemsandgetdirectiononbetter ways of doing things and improved cost control.

Quarterly/Ongoing

• Quarterly Unit Inspections:At the direction of the Maintenance Supervisor, replace filters on a quarterly basis and inspect units for mold and other problems during filter installs.Place notice in each unit reiterating community policies regarding trash, recycling and proper HVAC operation (standard letter).
• Equipment Inventory:Ensure proper equipment is kept in inventory.Report missing/broken equipment immediately to Maintenance Supervisor.Assist in the verification of inventory as directed.Advise Maintenance Supervisor of any needed equipment/supplies.
• Education:KeepMaintenance Supervisor updatedon educationand certification needs.Ensure and required licenses and certifications are kept current.

Move-Out/Move-In

• VendorAssistance:WorkwithvendorsduringprocessandprovideinputtoMaintenanceSupervisor regardingvenders’statusandadherencetoschedule.
• UnitPunch:CompleteunitpunchatthedirectionofMaintenanceSupervisor.

Qualifications:

• Workingknowledgeofelectric,plumbing,HVACandbasicconstruction.
• Ageneralmechanicalaptitudecombinedwithawillingnessanddesiretolearn.
• Abilitytoreadandcomprehendsimpleinstructions,shortcorrespondence,andmemos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Abilitytoadd,subtract,multiply,anddivideinallunitsofmeasure,usingwholenumbers, common fractions, and decimals.
• Abilitytoapplycommonsenseunderstandingtocarryoutinstructionsfurnishedinwritten,oral, or diagram form.
• Professionaldemeanorresultingfrompreviousmaintenanceexperience
• Excellentcustomerserviceskills
• Goodcommunicationandlisteningskills
• Abletobeaneffectiveteamplayerandinteractwellwithothers
• Organizedanddetail-oriented
• Patient,even-temperedandworkswellunderpressure
• Effectivetimemanagementskills
• Abletomaintainconfidentiality
• Abletofollowdirectionsfromasupervisor
• Abletounderstandandfollowpostedworkrulesandprocedures
• Abletoacceptconstructivecriticism
• Musthaveowntools
• Abletoclimbandworkfromladdersandtheabilitytoliftandcarryheavyloads
• Abletoworkweekendsorovertimeasjobrequires
• Abletobe“oncall”weekendsandafterhours

Education and Experience :

• Highschooldiplomaorgeneraleducationdegree(GED);oronetothreemonthsrelatedexperience and / or training; or equivalent combination of education and experience.

Certifications/ Licenses:

• CertifiedHVACasrequired.
• Validdriver’slicenseandproofofinsurance.