Maintenance Technician - Student Housing

University Partners; Knoxville (TN); Hybride; USD 36 000 - 52 000; Plein temps

Résumé du poste

University Partners in Knoxville, TN is seeking a Maintenance Technician for a student housing property. Responsibilities include completing work orders, maintaining common areas, and ensuring resident satisfaction under supervision.

The role requires hands-on maintenance skills, dependable communication, and the ability to work weekends and overtime as needed to support turnovers and safety compliance.

Qualifications

• High school diploma or GED required or equivalent experience.
• Customer service skills and professional demeanor are essential.
• Ability to read and follow simple instructions and communicate effectively.

Responsabilités

• Provide excellent service to residents, guests, employees and contractors.
• Complete routine service requests within 24 hours under supervision.
• Maintain clean community and maintain maintenance shop per policy.
• Report issues to Maintenance Supervisor and Community Manager for review.
• Assist with other tasks as directed and perform daily model and vacant unit spot-cleaning.

Connaissances

Customer service

Communication

Team player

Time management

Detail-oriented

Follow directions

Formation

High school diploma or GED

Outils

Hand tools

Description du poste

JOBPURPOSE:

Student housing property in Knoxville, TN is hiring for a Maintenance Technician.

Dependingonthesizeofacommunity,thecommunitymayhaveanAssistantMaintenanceSupervisor who oversees the Maintenance Technicians, assists the Maintenance Supervisor with administration, and also performs maintenance work orders.On smaller communities, the Maintenance Supervisors may oversee Maintenance Technicians directly.Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.

PRIMARYDUTIES&RESPONSIBILITIES:willalwaysincludethosespecificallyassignedbytheimmediate supervisor.

• Providingexcellentservicetoresidents,guests,employeesandcontractors.
• Completingallroutineservicerequestswithin24hoursatthedirectionofMaintenanceSupervisor.
• Ensuringthecleanconditionofthecommunityatalltimes.
• Maintainingthemaintenanceshopaccordingtopolicy.
• ReportingmaintenanceissuestotheMaintenanceSupervisorandCommunityManagerforreview.
• AssistinginothertasksasdirectedbytheMaintenanceSupervisor.
• Spotcleaningthemodelandvacantunitsonadailybasis.

Daily/Weekly:

• Meetings:Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns.Expect to receive a daily list of assignments and direction from Maintenance Supervisor.
• Timekeeping:Keep a record of hours utilizing company provided forms.Obtain authorization to work overtime from Maintenance Supervisor or Community Manager.
• Common Area Inspection/Pick-up:Walk Common areas daily, before 9 am.Always be diligent to look for maintenance issues.
• Peak Day Trash Pickup:At direction of Maintenance Supervisor, inspect all grounds and ensure cleanliness.
• Make-ReadyPreparation:Per the turn schedule provided by the Maintenance Supervisor, complete turns:
  1. InstallVendorLockonunitwithin24hoursofreceivingkeysfromresident.
  2. Communicateanyvendormake-readyissuestoMaintenanceSupervisor.3
  3. Ensure that Maintenance Supervisor has walked unit and has approved all work to be done prior to start.
  4. Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized.

• Workorders:Completeworkordersasdirected.Ensure24-hourresponsepolicy.(Daily)
• Key Change-Outs:At direction of Maintenance Supervisor, change out vendor lock for newly keyed lock once a unit has been leased and move-in is scheduled.Document in CSR.
• On Call: Provide on call coverage during non business hours, as directed by Maintenance Supervisor. On larger properties, on call duties are rotated amongst all maintenance staff.
• BreezewayCleanliness:Enforcetrashstandardsonproperty.ReportviolationstoMaintenance Supervisor so notices to residents can be issued. (Daily)
• PoolMaintenance:AtthedirectionofMaintenanceSupervisor,logandmaintainpoolchemicals daily, according to local code.
• Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets.
• Maintenance Inventory: Inform Maintenance Supervisor of supplies needed.
• Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly)

Monthly

• ScheduledInspections:ReviewPreventativeMaintenanceCalendaronmonthlybasis.Atthe Direction of the Maintenance Supervisor, perform following duties on a monthly basis:
  1. Car Checks
  2. BreezewayInspections
  3. SafetyandTripHazardInspections
• Monthly Safety Meeting:Attend a monthly safety meeting to stay informed of safety regulationsandchanges.Utilizemeetingtocommunicateproblemsandgetdirectiononbetter ways of doing things and improved cost control.

Quarterly/Ongoing

• Quarterly Unit Inspections:At the direction of the Maintenance Supervisor, replace filters on a quarterly basis and inspect units for mold and other problems during filter installs.Place notice in each unit reiterating community policies regarding trash, recycling and proper HVAC operation (standard letter).
• Equipment Inventory:Ensure proper equipment is kept in inventory.Report missing/broken equipment immediately to Maintenance Supervisor.Assist in the verification of inventory as directed.Advise Maintenance Supervisor of any needed equipment/supplies.
• Education:KeepMaintenance Supervisor updatedon educationand certification needs.Ensure and required licenses and certifications are kept current.

Move-Out/Move-In

• VendorAssistance:WorkwithvendorsduringprocessandprovideinputtoMaintenanceSupervisor regardingvenders’statusandadherencetoschedule.
• UnitPunch:CompleteunitpunchatthedirectionofMaintenanceSupervisor.

Qualifications:

• Workingknowledgeofelectric,plumbing,HVACandbasicconstruction.
• Ageneralmechanicalaptitudecombinedwithawillingnessanddesiretolearn.
• Abilitytoreadandcomprehendsimpleinstructions,shortcorrespondence,andmemos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Abilitytoadd,subtract,multiply,anddivideinallunitsofmeasure,usingwholenumbers, common fractions, and decimals.
• Abilitytoapplycommonsenseunderstandingtocarryoutinstructionsfurnishedinwritten,oral, or diagram form.
• Professionaldemeanorresultingfrompreviousmaintenanceexperience
• Excellentcustomerserviceskills
• Goodcommunicationandlisteningskills
• Abletobeaneffectiveteamplayerandinteractwellwithothers
• Organizedanddetail-oriented
• Patient,even-temperedandworkswellunderpressure
• Effectivetimemanagementskills
• Abletomaintainconfidentiality
• Abletofollowdirectionsfromasupervisor
• Abletounderstandandfollowpostedworkrulesandprocedures
• Abletoacceptconstructivecriticism
• Musthaveowntools
• Abletoclimbandworkfromladdersandtheabilitytoliftandcarryheavyloads
• Abletoworkweekendsorovertimeasjobrequires
• Abletobe“oncall”weekendsandafterhours

Education and Experience :

• Highschooldiplomaorgeneraleducationdegree(GED);oronetothreemonthsrelatedexperience and / or training; or equivalent combination of education and experience.

Certifications/ Licenses:

• CertifiedHVACasrequired.
• Validdriver’slicenseandproofofinsurance.