Maintenance II

Evergreen Real Estate Services; Knoxville (TN); On-site; USD 28,000 - 30,000; Full time

Job summary

Evergreen Real Estate Services in Knoxville, TN is seeking a Maintenance II technician to perform advanced maintenance across plumbing, electrical, HVAC, and building systems within a residential community. You will supervise and mentor junior staff, manage work orders, and ensure safety standards while delivering clean, safe living spaces for residents.

This role requires a High school diploma or GED, 2 years in maintenance, and relevant certifications; permits a hands-on, team-oriented

Qualifications

• High school diploma or GED required.
• Minimum of 2 years’ experience in residential or multifamily maintenance.
• Pool certification required for properties with pools.

Responsibilities

• Complete assigned work orders involving plumbing, electrical, carpentry, HVAC, and appliance repairs.
• Troubleshoot and resolve maintenance issues; escalate complex repairs as needed.
• Ensure make-ready repairs are completed on schedule and to standard.
• Monitor and report safety or system issues before they elevate.
• Provide feedback and assist with scheduling or onboarding of new staff.
• Maintain accurate records for all work orders and inspections.

Skills

Technical expertise

Safety awareness

Leadership support

Resident service

Problem solving

Time management

Team collaboration

Adaptability

Education

High school diploma or GED

Pool certification

HVAC/plumbing/electrical trade certifications

Job description

Job Details

Job Location: Big Oak - Knoxville, TN 37921, Position Type: Full Time, Education Level: None, Salary Range: $20.00 - $22.00 Hourly, Job Category: IL Leasing License NOT Required, Job Summary

Job Summary

The Maintenance II technician is responsible for maintaining the physical integrity of the community by performing advanced maintenance tasks and supporting the upkeep of building systems, units, and common areas. This role assists with troubleshooting complex maintenance issues, guides junior staff, and ensures that preventive maintenance and repair standards are upheld. The Maintenance II technician plays a key role in fostering a safe, functional, and clean-living environment for residents, visitors, and staff.

Key Responsibilities

General Maintenance & Repairs

• Complete assigned work orders involving plumbing, electrical, carpentry, HVAC, and appliance repairs.
• Troubleshoot and resolve maintenance issues; elevate complex or specialty repairs as needed.
• Ensure make-ready repairs are completed on schedule and to standard.
• Provide feedback on recurring problems and suggest long-term solutions or procedural improvements.
• Maintain accurate records for all completed work orders and inspections.

Preventive & Deferred Maintenance

• Perform scheduled inspections and routine maintenance on mechanical systems and building equipment.
• Monitor conditions of water heaters, HVAC units, boilers, and exhaust fans.
• Identify and report potential safety or system issues before they elevate.
• Participate in capital repair projects and assist with coordinating contracted vendors.

Grounds & Exterior Maintenance

• Perform seasonal exterior tasks such as snow removal, lawn care, leaf raking, salting, and trash removal.
• Maintain common areas, walkways, and property appearance.
• Identify and address exterior safety concerns, including lighting outages, broken stairs, or trip hazards.

Supervision & Collaboration

• Support and mentor Maintenance I and Janitorial staff under direction of the Maintenance Supervisor or Property Manager.
• Assign routine tasks and follow up on completion as requested.
• Assist with scheduling or onboarding of new maintenance team members.
• Provide performance input and support training as needed.

Safety & Compliance

• Follow all OSHA regulations, Fair Housing guidelines, and company safety procedures.
• Identify hazardous materials or unsafe conditions (e.g., LBP, asbestos, mold) and report immediately.
• Ensure tools and equipment are maintained in safe working condition.
• Promote a safety-first culture on the maintenance team.
• Use PPE consistently and appropriately.

Inventory & Tools

• Maintain tools, supplies, and equipment; report inventory needs.
• Assist in collecting bids and sourcing materials for repairs or contracted projects.
• Operate a variety of hand and power tools, ladders, and testing devices safely and effectively.

Education & Experience

• High school diploma or GED required.
• Minimum of 2 years’ experience in residential or multifamily maintenance required.
• Experience in troubleshooting and performing repairs on building systems preferred.

Licenses and Certifications

• Valid driver’s license and auto insurance required.
• Pool certification required for properties with pools.
• Trade certifications in HVAC, plumbing, or electrical preferred.

Other Preferred Qualifications

• Familiar with safe use and maintenance of:
• Hand Tools – hammers, wrenches, snips, posthole diggers
• Power Tools – drills, grinders, saws
• Ladders & Aids – dollies, step ladders, full ladders
• Mechanical Equipment – motors, compressors, augers
• Measuring Devices – voltmeters, gauges, pH testers
• Must be able to read directions, safety instructions, and work orders.

Skills

• Technical Expertise – Understands and applies advanced maintenance practices across multiple systems and repair types.
• Safety Awareness – Consistently follows safety protocols and identifies potential hazards.
• Leadership Support – Assists in guiding junior team members and helps uphold quality work standards.
• Resident Service – Responds to resident needs with professionalism, urgency, and respect.
• Problem-Solving – Diagnoses maintenance issues accurately and applies practical solutions.
• Time Management – Prioritizes competing tasks efficiently and completes assignments on schedule.
• Team Collaboration – Works effectively with maintenance and property management teams.
• Adaptability – Adjusts to emergencies, seasonal demands, or operational shifts with minimal disruption.

Work Environment / Physical Requirements

• Work is performed indoors and outdoors in residential and building maintenance environments.
• Frequently required to walk, stand, bend, climb stairs/ladders, and kneel or crouch.
• Must be able to lift/move up to 50 pounds regularly and up to 100 pounds occasionally.
• Regular exposure to weather, dust, fumes, and maintenance materials.
• Use of PPE and adherence to safety procedures required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications: ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts all business in accordance with company policies and procedures, state and federal laws; eg, OSHA, ADA, Fair Housing, etc.
• Performs maintenance and repair tasks.
• Ensures that all make-ready repairs and services are completed correctly and on schedule.
• Assists in trouble-shooting maintenance problems and make recommendations for correction.
• Assists in the collection of bids and procurement of outside services and/or vendors for contract or repair work.
• Remains available to perform work orders and routine, preventative and deferred maintenance tasks.
• Documents resolutions to all work orders.
• Provides information to be used in work order status reports, documentation of capital improvements and major repairs.
• Assists in keeping grounds neat and free of litter. Rake, sweep, shovel as circumstances warrant.
• Remains aware of the condition of physical property throughout the community and immediately notify management of any unsafe conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.
• Maintains accurate records regarding preventive maintenance, work orders (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
• Assists in scheduling and performing minor and routine maintenance on all appropriate equipment on a regular basis.
• Inspects and maintains all tools in excellent condition and inform management of the inventory status of spare parts and maintenance materials.
• Looks out for any safety hazards, including LBP, asbestos, radon, hazardous spills and workplace safety. Notify management immediately if safety hazards exist.
• Maintains a "safety first" attitude.
• Ensures all safety equipment is used consistently and appropriately.
• Performs work area clean-up and safety related duties.