Maintenance Technician - Residential

ZipRecruiter; Sioux Falls (SD); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading property management company seeks a skilled maintenance technician to join their team. This role involves maintaining properties, resolving maintenance issues, and fostering great relationships with tenants. The ideal candidate will be customer-focused, mechanically inclined, and proactive. You will play a vital role in ensuring properties are well-kept and meet high standards.

Qualifications

• 1-2 years related experience.
• High sense of urgency and keen eye for detail.
• Proactive and self-motivated with ethical work practices.

Responsibilities

• Troubleshoot and resolve maintenance issues promptly.
• Manage preventative maintenance tasks and inspections.
• Build good relationships with tenants and assist with property upkeep.

Skills

Customer Service

Problem Solving

Mechanically Inclined

Detail-Oriented

Teamwork

Education

High School Diploma or GED

Job description

POSITION SUMMARY

The maintenance technicians are the heroes of our properties and get to “save the day” by resolving maintenance concerns. You will take initiative to keep properties maintained and looking their best, working in small teams called pods. You will use your problem-solving skills to troubleshoot issues and provide prompt resolutions. This role is relationship-driven, requiring excellent customer service skills. Attention to detail is essential to ensure the property always looks its best. A sense of pride in ownership and a great sense of humor are a plus!

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Arrive on time each day with a positive attitude.
• Follow up on calls from the previous night to ensure they are resolved.
• Walk all areas of the property (the 4 corners) to ensure cleanliness and appearance.
• Check the maintenance app and complete submitted requests, including appliance repairs, window & door repairs, clogged drains, drywall repairs, flooring issues, etc.
• Use resources like YouTube to troubleshoot issues before calling vendors.
• Schedule and coordinate with vendors to resolve problems beyond internal capabilities.
• Work with your manager to ensure vacant apartments are clean and ready, involving painting, caulking, changing light bulbs, drywall repairs, filter changes, etc.
• Manage preventative maintenance tasks such as parking lot repairs, HVAC cleaning, dryer vent cleaning, roof repairs, exterior painting, etc.
• Order necessary inventory, comparing prices first.
• Conduct bi-annual inspections, replacing batteries, filters, and checking for leaks or repairs.
• Think creatively to solve common maintenance problems.
• Prioritize safety in all tasks.
• Assist with snow removal and lawn care as needed.
• Maintain the property pool with provided training.
• Have knowledge in plumbing, carpentry, electrical, appliances, HVAC, and water heaters.
• Treat everyone equally and fairly.
• Build good relationships with tenants and be friendly.
• Assist with custodial tasks like sweeping, mopping, vacuuming, trash removal, and window cleaning.
• Be familiar with property utilities and shut-offs.
• Be flexible and ready to handle any issues that arise daily.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities.

JOB REQUIREMENTS

• Enjoy helping people
• Be punctual and proactive
• Be mechanically inclined
• Work well in a team
• Possess a high sense of urgency
• Have a keen eye for detail
• Understand basic technology (smartphone apps, etc.)
• Be proactive and hands-on
• Be self-motivated
• Act ethically and responsibly
• Be curious and resourceful
• Take ownership of your work
• Be cost-conscious
• Prefer active work over sitting at a desk
• Prioritize safety and physical well-being
• Manage time effectively
• Enjoy meeting new people and diverse perspectives
• Have fun!

EDUCATION and/or EXPERIENCE

High School Diploma or GED and 1-2 years related experience.

COMPANY VALUES

• Do the Right Thing. Act ethically and responsibly.
• Build Relationships for Life. Foster strong relationships at work, home, and in the community.
• Solve It. Use innovation and problem-solving skills to deliver results.
• Have Fun. Perform your best and celebrate successes.