Maintenance Technician III (Lead/Trainer)

OnCall Experts; Fort Collins (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible scheduling

Quarterly profit-sharing

Training credits for credentials

Franchise opportunities

Community donations

Job summary

OnCall Experts is seeking a Maintenance Technician III to perform a range of skilled maintenance tasks across client communities. You will diagnose, repair, and service plumbing, electrical, carpentry, and more while maintaining safety and quality standards.

You will complete work orders, document work with notes and photos, and coordinate with property managers and tenants. Travel to various locations around the metro area is required, and reliable transportation and tools are a must.

Qualifications

• Maintenance experience across general repairs, plumbing, electrical, and related trades.
• Reliable transportation and own tools are required.
• Certifications in skilled trades are a bonus and can enhance eligibility.
• Ability to work independently while upholding quality standards.
• Good critical thinking and decision-making abilities are essential.
• Strong customer service and communication skills are required.

Responsibilities

• Inspect, diagnose, troubleshoot, and repair in client communities.
• Complete work orders including electrical, plumbing, carpentry, and misc tasks.
• Document work with photos and notes; maintain timely updates.
• Adhere to safety standards and onsite policies, including OSHA.
• Coordinate with stakeholders to communicate progress and results.
• Assist and coach junior maintenance staff as needed.
• Handle emergency maintenance situations when required.

Skills

Maintenance experience

Reliable transportation

Customer service skills

Problem solving

Independent worker

Reading plans/blueprints

OSHA knowledge

Education

High school diploma or equivalent

Certificates in skilled trades (preferred)

Tools

Hand tools

Measuring tools

Electrical testing tools

Plumbing tools

Job description

At OnCall Experts, we match the right professional with the right contract to deliver excellent service and outcomes. To do this, we have built a roster of talented experts with a variety of skill sets that we can call on when the right opportunity arises.

Why Join OnCall Experts?

• Control When You Work. We match you with contracts that match your availability.
• No Administration Paperwork. OCE manages client contracting, invoicing, and scheduling.
• Varied Contract Opportunities. Work in occupied and vacant units on a variety of tasks, based on your skillset, and grow your expertise.

Ideal For:

• Independent contractors who are looking for a flexible, project-based workload
• Maintenance pros looking to put their skills to work for a little extra income
• Maintenance technicians who are interested in focusing on their trade, without the need to focus on business logistics

Job Description:

The Maintenance Technician III will carry out a range of skilled maintenance tasks independently, demonstrating expertise and efficiency in their work. They are expected to inspect, diagnose, troubleshoot, and repair within all client communities, as well as master a variety of systems and practices within the department.

Maintenance Tech III can expect to complete work orders, general maintenance, electrical, plumbing, carpentry, appliance installation/repair, custodial functions, complete unit turnovers, etc. while always maintaining safety and operational standards.

*This job requires travel to various locations around the metro area.

*Candidates must have reliable transportation and tools.

*We welcome vets and retirees!

Essential Job Requirements:

Employee must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Employee will perform job according to applied laws. The primary job functions listed are representative of the knowledge, skill, &or ability required to perform this job and do not represent an exhaustive list of job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions.

• Manages, troubleshoots, and completes varied tasks that require inspection, diagnosis, problem solving, installation, testing, monitoring, and repair or replacement of equipment, components, building facilities, and any other items associated with housing facilities
• Performs maintenance dealing with plumbing, irrigation, electrical systems, carpentry, drywall, roofing, fencing, HVAC, and other miscellaneous tasks
• Documents before and after pictures and detailed notes of all work orders and preventative maintenance tasks in a timely manner, to maintain and complete work orders
• Completes all work orders within the scheduled time to ensure client satisfaction
• Escalates unusual and/or extraordinary circumstances regarding the property and/or residents appropriately to the Field Operations Manager when necessary
• Communicates with team, tenants, property management, and other stakeholders to efficiently and effectively coordinate and update all parties about work progress and completion
• Works with all necessary manual and electric tools and equipment, chemicals, and supplies
• Ensures all equipment, work sites, and storage or shop areas are maintained neatly and are in good working condition
• Ensures all work is compliant with applicable laws, regulations, and safety standards, including OSHA safety standards
• Strictly adheres to confidentiality policies according to resident’s rights, regulations, and courtesy
• Adheres to all contractual agreements
• Handles emergency maintenance situations as necessary
• Maintains a work environment that is marked by respect for others, that reflects the values of cultural competency, builds workforce diversity, and that fosters cooperation and teamwork
• Performs other duties as assigned
• Assists and coaches Maintenance Technician I and II with maintenance tasks and skill growth

Experience and Qualifications:

• Track record of maintenance experience (general repairs, plumbing, electrical, etc.)
• Reliable transportation and tools
• Skilled certifications and licenses a bonus
• Capable of working independently and upholding quality standards
• Sound critical thinking and decision-making skills
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations
• Must have a valid Colorado Driver's License
• Knowledge of basic principles, methods, techniques, tools, equipment and machinery commonly used in the field
• Skills in diagnosis and repair of a variety of industrial/mechanical equipment, systems and machinery
• Familiarity with the use of hand tools, measuring tools and other precision and diagnostic instruments
• A working understanding of ordinances and regulations and safety practices pertaining to the trade
• Basic knowledge, skill and ability to comply with OSHA safety standards (ie- hazardous materials, PPE, confined space entry, fire & emergency planning, lockout/tagout, etc.)
• Able to follow and apply written and oral work instructions, exercising independent judgment within established guidelines
• Ability to compute basic shop mathematics, read and interpret plans, lists, specifications, manuals and/or blueprints
• Basic understanding of facility shop procedures and practices.
• Ability to lift 50+ pounds
• Understanding of basic electrical safety and basic first aid
• Basic computer/app skills for completing and/or recording work order information and other standard business communications
• Ability to assist at a variety of property locations, as needed
• Ability to work on-call nights, weekends and holidays, as needed

Education and Work Experience

• High school diploma or equivalent education preferred
• Prior customer service experience working with homeless or low-income population preferred
• Previous hands-on maintenance experience highly preferred, especially in an apartment or multi-family setting
• Certifications in professional skilled areas of property maintenance preferred

Physical Requirements

Percentage of work time spent on activity:

0% - 24%

25% to 49%

50% to 74%

75% to 100%

• SEEING: Must be able to read computer screens and printed documents. 75% to 100%
• HEARING: Must be able to hear well enough to communicate with employees and others. 75% to 100%
• STANDING/WALKING 75% to 100%
• CLIMBING/STOOPING/KNEELING 75% to 100%
• LIFTING/PULLING/PUSHING 75% to 100%
• FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones. 75% to 100%
• DRIVING: Must have valid driver's license and clean driving record. 25%-49%

Working Conditions

Works in climate-controlled environments, as well as outdoors settings of all weather conditions, with frequent interpersonal interactions.

Pre-placement Training Required/Provided by OnCall Experts

• Fair Housing law
• Harassment
• Anti-discrimination and ethics
• Trauma-informed customer service
• Conflict resolution and de-escalation

Field Education

• Specialized training and certification coordinated case-by-case.

Benefits of Working for OnCall Experts

• Flexible scheduling - accept jobs that work for your life, family, and commitments, including other employment
• Transparency & collaboration among roles
• Building a business from the ground up
• Decentralized self-management, trust and respect
• Quarterly profit-sharing - receive a portion of company profits based on the number of hours you worked during the previous quarter.
• For each billable hour you work, receive $1 towards paid training for credentials you take forward
• For each billable hour you work, receive $1 credit toward franchising your own OnCall enterprise anywhere in the United States. As a representative of OnCall, operate as if it were your own business -- as indeed it may be one day! The business we are building and the reputation we create today will reflect on the business you own in future.
• Giving back to the community - enjoy the satisfaction of using your skills to provide housing for the elderly and the most vulnerable people in our society. A percentage of company profits will also be donated to nonprofits in our community.

This job description is intended to describe the general nature of work performed. It is not intended to be a complete list of all responsibilities, duties and skills required for employees performing this job. Furthermore, this job description does not establish a contract of employment. OnCall Experts may change job descriptions at any time, with or without notice, as service needs require.

OnCall Experts is committed to delivering services, making employment-related decisions, selecting volunteers and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender expression, pregnancy, health condition related to pregnancy, military status or any other applicable status protected by law.