Maintenance Technician

Vision Hospitality Group, Inc.; Wilmington (NC); On-site; USD 21,000 - 34,000; Full time

Job summary

Vision Hospitality Group, Inc. maintains guest rooms, public spaces, and back-of-house areas in excellent condition to provide a welcoming hotel experience. The Maintenance Technician is skilled in carpentry, plumbing, electrical work, HVAC, painting, wall coverings, and masonry to keep the property attractive and safe.

The role supports our ONE TEAM. ONE VISION. culture and contributes innovations aligned with our mission to be the best hotel company in America.

Qualifications

• Proven ability to communicate in writing, by phone, and in person.
• Ability to report to scheduled shifts.
• Willingness to work a 24/7 schedule, including nights, weekends, and holidays.
• Maintain a clean, attractive work area, uniform, and person.
• Be organized, honest, and collaborative.
• Provide friendly, personalized service to guests and associates.
• Demonstrate integrity and humility, following the Golden Rule.
• Work with people from diverse cultures and backgrounds.
• Commitment to dedication, innovation, respect, excellence, community focus, and service.
• Physically capable of bending, reaching, kneeling, lifting up to 50 pounds.
• Able to work 8 hours in confined spaces and in varying conditions.
• Good eyesight and ability to use a ladder.
• Able to lift arms for extended periods.
• Handle heat and stress; adapt to weather variations.
• Dexterity for operating equipment.
• Clear speech, basic hearing, and English comprehension.
• Written communication ability.

Responsibilities

• Promote and engage in internal growth programs.
• Continuously exemplify and live by our Culture.
• Meet/exceed company goals and three metrics.
• Complete all required training.
• Adhere to SOPs and brand standards.
• Perform other duties as requested to aid operations.

Skills

Communication skills

Shift scheduling

Flexible schedule

Team player

Organization

Customer service

Integrity

Diversity awareness

Physical stamina

English literacy

Safety and security

Job description

Our Culture

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavour to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description

A Maintenance Technician is responsible for maintaining the guest rooms, public space, and back of the house areas in good repair. A facility engineer is competent in various trades, including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering, and masonry, to ensure an attractive and well-maintained hotel. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The Job Is Simple

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Complete all required training
• Adhere to all standard operating procedures and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Have knowledge of fire alarm system and evacuation procedures
• Repair or replace items such as light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall coverings, caulking, grouting or other miscellaneous items
• Maintain a record of repairs performed, repairs calendared and pending, and repairs needing evaluation
• Inspect guestrooms, public space and back of the house to evaluate for areas to repair, touch up or replace
• Assist other department team members in the systematic application of the preventive maintenance program
• Have basic mechanical aptitude for the operation and repair of hotel facilities and equipment
• Have working knowledge of basic hand and power tools
• Is responsible for safety and security of guests, fellow associates, and hotel assets in conjunction with hotel management
• Will keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.

Necessary Skills

• Able to communicate effectively in writing, by telephone and in person
• Able to report to scheduled shifts
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Maintain a clean and attractive work area, uniform, and person
• Is organized, honest, and works well with others
• Can provide personalized, friendly service to every guest and associate
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 50 pounds
• Can perform work for 8 hours and work in a restrictive space/environment
• Must have eyesight enabling vision both near and far
• Must be comfortable using a step stool or ladder
• Must be able to use/lift arms for up to 8 hours
• Must be able to handle heat and stress
• Able to work in varying weather conditions such as heat, cold, rain, etc.
• Have finger dexterity for operating equipment
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.