Maintenance Technician

Elmington; Wilmington (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Bedrock Property Management in Wilmington, NC is seeking a Maintenance Technician who will respond to service requests, perform repairs, and support ongoing property upkeep with a strong background in plumbing, carpentry, and appliance repair.

This role requires clear communication, excellent organization, and a dedication to resident satisfaction. You will clean and maintain common areas, assist the Groundskeeper with tasks, and handle safety and tool use across indoor and outdoor spaces.

Qualifications

• Must hold EPA Section 608 Certification or HVAC certification within 60 days of employment.
• HVAC Certification (e.g., HVAC Excellence) validates HVAC-specific skills.
• OSHA 10 or OSHA 30 certification preferred for safety.
• CPO (Certified Pool Operator) beneficial for pool/spa maintenance.
• Plumbing or Electrical licenses advantageous to broaden maintenance capabilities.

Responsibilities

• Provide exemplary customer service to residents and proactively resolve issues.
• Maintain the physical condition of the property.
• Utilize hand and power tools for upkeep tasks.
• P pickup debris and remove objects from the property.
• Respond to issues outside normal hours when required.
• Provide professional, timely responses to work orders.
• Follow all company policies and procedures.
• Perform other duties as assigned.

Skills

Verbal & written communication

Organizational skills

Customer service

Property upkeep

Vacant apartment turnover

Groundskeeping support

Landscaping & snow removal

Resident & coworker communication

Tech literacy

Task deadline adherence

Education

EPA Section 608 Certification (HVAC)

HVAC Certification

OSHA 10 or OSHA 30 (preferred)

CPO (preferred)

Plumbing or Electrical Licenses (preferred)

Job description

At Bedrock Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Bedrock focuses on providing the best service to our residents and our owners!

Bedrock Property Management Purpose and Core Values

The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service.

Our Core Values

• Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’
• By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity.
• Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company.
• Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency.

POSITION SUMMARY

As the Maintenance Technician, you will be a key team player in the upkeep of the property by responding to service requests and completing repairs promptly while possessing a strong background in plumbing, general carpentry, and appliance repairs.

KNOWLEDGE/SKILLS/ABILITIES

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Maintain cleanliness of property by maintaining and repairing issues across parking lot, buildings, and all common areas.
• Clean out vacated apartments.
• Assist the Groundskeeper with service requests as needed.
• Address issues with landscaping and snow/ice removal.
• Communicate effectively with residents and coworkers even in difficult situations.
• Operating computers and other technological devices to access email, and company-utilized software.
• Meet task deadlines as assigned

ESSENTIAL JOB FUNCTIONS

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Maintains the physical condition of the property.
• Utilizes hand tools and power tools to participate in upkeep.
• Picks up debris and removes other objects from the property.
• Responds to issues outside of normal work schedule when required.
• Professional and timely responses to all work orders.
• Follows all company policies and procedures.
• Performs all other duties as assigned.

SPECIFIC EDUCATION OR EXPERIENCE

• Required:
  • Candidates must hold at least one of the following certifications. If not currently certified, the selected candidate must obtain the required certification within 60 days of employment.
  • EPA Section 608 Certification (HVAC): Required for technicians handling refrigerants in HVAC systems. Ensures compliance with federal environmental regulations.
  • HVAC Certification: May include certifications such as HVAC Excellence or equivalent that validate HVAC-specific technical skills.
• Preferred:
  • OSHA 10 or OSHA 30 Certification: Demonstrates general workplace safety knowledge, particularly valuable in construction and technical environments.
  • CPO (Certified Pool Operator): Beneficial for roles involving pool and spa maintenance; includes training in water quality, safety, and mechanical systems.
  • Plumbing or Electrical Licenses: Depending on state requirements, licenses or certifications in plumbing or electrical work are advantageous and support a broader range of maintenance capabilities.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 75 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate to high.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is required.

TRAVEL REQUIREMENTS

• Travel up to 10% of the time.

The Bedrock Experience

We're creating a different kind of company at Bedrock. We promise we will never be ordinary, which we hope you can see by this job description. At Bedrock you will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways and do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Bedrock could very well be the last company you ever work for.

Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.